Job
Description
Back We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands Key Responsibilities Ownership of ServiceNow ImplementationsLead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes Stakeholder CollaborationWork closely with business stakeholders to understand requirements, propose technical solutions, and drive project success Hands-On LeadershipIn the initial stages, deliver solutions independently while leading by example Team BuildingAs the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution Technical GuidanceProvide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation Quality AssuranceEnsure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices CommunicationFacilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources Key Requirements Experience10+ years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules Tech Lead ExperienceProven track record as a Tech Lead, capable of managing both teams and projects effectively Stakeholder ManagementStrong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions ServiceNow ExpertiseHands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules Independent WorkAbility to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment Problem-SolvingExceptional problem-solving skills with a proactive, solution-oriented mindset Preferred Qualifications CertificationsCertifications in ServiceNow CSM are highly preferred Team Building ExperiencePrior experience in building and scaling technical teams is a plus ServiceNow Best PracticesStrong understanding of ServiceNow best practices, architecture, and design principles Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience10+ Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment
