Servicenow Developer-CSM

Infosys

5 - 10 years

10 - 20 Lacs

hyderabad pune bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

servicenow customer service management csm itam hrsd

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

Design, develop, and implement ServiceNow solutions with a focus on Customer Service Management (CSM).
Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
Customize and configure the ServiceNow platform to meet specific business needs.
Provide technical support and troubleshooting for ServiceNow applications.
Stay updated with the latest ServiceNow features and best practices to ensure optimal performance.
4+ years of experience in ServiceNow development and implementation.
Strong understanding of ServiceNow core functionalities and modules.
Proven experience with Customer Service Management (CSM) and IT Asset Management (ITAM) modules.
Demonstrated ability to work on complex projects and deliver high-quality results.
Excellent communication and collaboration skills to work effectively with cross-functional teams.

Good to have skills:

JavaScript, HTML/CSS, ITIL, Agile Methodologies, Integration Experience

Preferred candidate profile

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