ServiceNow Delivery Manager

As an Elite ServiceNow partner and one of America's fastest-growing companies, INRY is seeking a skilled and experienced Delivery Manager to lead and manage ServiceNow implementation projects. With over twelve years of experience as a leading ServiceNow partner, we have successfully driven success at over 400 Fortune 500 customers. Our success is built on rapid time to value, being easy to work with, and providing quality and reliability through INRY assurance. The ideal candidate for the role will have a strong background in IT service management, experience with ServiceNow, and a proven track record of successfully delivering complex IT projects. The primary responsibilities of the Delivery Manager include overseeing the delivery of ServiceNow solutions, managing client relationships, and ensuring projects are completed on time, within scope, and budget. Key Responsibilities: 1. Program Management - Develop comprehensive program plans detailing objectives, timelines, resources, and dependencies - Identify, assess, and mitigate risks and issues - Effectively allocate resources across the program and optimize resource utilization - Set quality standards and governance processes - Lead end-to-end ServiceNow project delivery, ensuring alignment with client requirements and best practices - Act as the primary point of contact for clients and maintain strong relationships - Manage and mentor a team of ServiceNow consultants, developers, and analysts - Collaborate with stakeholders to define project scope, objectives, and deliverables - Identify and manage project risks and issues - Promote best practices and continuous improvement initiatives - Ensure thorough documentation of project requirements, processes, and deliverables 2. Leadership and Team Management - Provide leadership and foster a collaborative, high-performing team culture - Empower team members to achieve their full potential through coaching and mentoring - Set clear goals, objectives, and expectations for the team - Resolve conflicts and facilitate decision-making to align projects with client expectations - Foster open, transparent communication and encourage feedback Qualifications: - Bachelor's degree in information technology, Computer Science, or a related field - Minimum of 10+ years of experience in IT project management, with a focus on ServiceNow implementations and support - Strong understanding of ServiceNow platform capabilities and familiarity with ITIL and other ITSM frameworks - Excellent team management and leadership skills - Strong analytical and critical thinking skills - Strong customer service orientation - Willingness to travel 50% of the time to various geographies - Must be a self-starter with a startup mindset and flexible to pivot based on project demands Join us at INRY and start an exciting adventure where each day offers an opportunity to work with a dynamic team dedicated to innovation and surpassing client expectations. Be part of our vibrant community and make a significant impact in the tech world and beyond.,