ServiceNow (Customer Service Management)

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title :ServiceNow (Customer Service Management)

Location: PAN India

Work Mode: Hybrid Mode

Experience: 6-10 years

Job Type: Contract to hire (C2H)

Notice Period: - Immediate joiners.

Experience in Design configure and customize ServiceNow Customer Service Management CSM module

Must have experience in the design and implementation of the modules below

O Customer Service Management CSM Case Management Knowledge Management Agent Workspace CSM Portal Agent Mobile App configuration AWA Playbook Dashboards etc

O ITSM

O Custom Service Portal

Extensive experience across the ServiceNow core platform security performance and compliance

Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding

Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc

Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications

Conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions

Perform system testing troubleshooting and issue resolution during the implementation phase

Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow

Provide ongoing support to end users addressing their queries and issues related to the ServiceNow platform module

Document processes configurations and solutions to create comprehensive user guides and training materials

Excellent communication and interpersonal skills Strong ownership accountability and attention to detail in all work efforts

Preferred

Proficient in ServiceNow CMDB Agent workspace and virtual assistant

Proficient in Implementation of ITSM module

Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus

Exceptional leadership problem- solving critical thinking and communication skills

Skills

Mandatory Skills : ServiceNow CSM