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Xoriant Corporation
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Servicenow Business Analyst

Servicenow Business Analyst

Xoriant Corporation

5 - 10 years

5 - 10 Lacs

Pune Maharashtra India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

zendesk CRM

Work Mode

Remote

Job Type

Full Time

Job Description

Job description Zendesk Functional Consultant Description - External Job Responsibilities: The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customers needs. Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration. Responsible for onboarding and introducing the Zendesk platform to new users Responsible for training the Customer how the configure Zendesk and recommend best practices Collaborate with the Zendesk Team Provide assistance with technical issues Revise existing configuration and suggest improvements Willingness to work in continuous night shift to support US customers. Job Skills: Knowledge of Zendesk CRM and Zendesk administration Preferably Zendesk Support Administrator Expert Certified Business Analyst skill set to understand and capture customer requirements. Ability to troubleshoot software-related issues Experience in project management is a plus An analytical mind with problem-solving abilities A team player with excellent communication and presentation skills Customer service orientation Interpersonal skills BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus Experience with remote desktop applications and help desk software is a plus Prior experience in tech support, desktop support, or a similar role is a plus Experience Required: 2 or more years of experience in using Support/Helpdesk systems

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Servicenow Business Analyst