Servicenow Business Analyst

5 - 10 years

5 - 15 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

  • 5 -7 years of experience as a Business Analyst, preferably in ServiceNow platform implementations.
  • Strong functional expertise in

    ServiceNow Customer Service Management (CSM)

     and

    Strategic Portfolio Management (SPM)

     modules.
  • Solid understanding of ITSM and ITIL frameworks.
  • Proven experience working in Agile/Scrum environments.
  • Strong analytical skills with the ability to translate business needs into technical requirements.
  • Excellent communication and stakeholder management skills.
  • Experience with ServiceNow reporting and dashboards.
  • Proficiency with tools such as JIRA, Confluence, Visio, or Lucidchart

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