Be at the heart of ESPs global growth. Shape winning commercial solutions. Make your mark on the future of IT support services. ESP Global Services is expanding fast, delivering world-class IT support and infrastructure managed services to some of the biggest names in aviation, and enterprise. To power our next stage of growth, we are looking for a Commercial Solutions Pricing Architect a highly analytical and commercially astute professional who can design and deliver compelling, profitable, and operationally sound solutions for complex, multi-country IT opportunities. This is a high-impact role , working closely with senior leaders, global partners, and customers to craft competitive proposals that win business and drive ESP forward. Why this role matters In this role, youll directly influence ESPs ability to compete and grow in a highly dynamic, international market. As the go-to expert on pricing strategy and solution modelling, you will: Lead the development of robust pricing models and business cases for major, multi-service IT bids across the globe. Provide senior-level insight on risk, profitability, and operational viability of proposed solutions. Partner with customers and internal stakeholders at all levels to deliver timely, high-quality commercial proposals. Continuously improve ESP’s pricing strategy and tools to stay ahead of the market and maintain our competitive edge. This is your opportunity to contribute to global deals, iconic customers, and the expansion of ESP’s footprint worldwide. What you’ll bring We’re looking for a commercially sharp and highly collaborative professional who thrives on complexity and has the confidence to influence senior decision-makers. Essential experience and skills: 5+ years of experience in commercial pricing & solutioning for multi-service IT contracts, across areas such as: End-User Computing (deskside support) Windows 10 deployment Service Desk Staging & Logistics in global environments Expertise in at least one of the above service lines. Hands-on experience engaging with large global service providers like SITA, Amadeus, Wipro, HCL, Cognizant, Infosys. Advanced Excel and strong Microsoft Office skills for building and presenting cost models and business cases. Experience of working as a Pricing Manager with a strong grasp of finance principles, business case development, and P&L analysis. Proven ability to communicate complex commercial solutions clearly and persuasively to senior stakeholders and customers. Why join ESP? At ESP, you’ll join a collaborative, ambitious team with a shared mission: to deliver outstanding IT solutions globally while building a business we can all be proud of. Play a pivotal role in major global opportunities that shape ESP’s future. Work with iconic brands and leading technology partners around the world. Be part of a supportive, high-performing team where your expertise is valued. Grow your career in an expanding, international business with exciting opportunities for development and progression. Ready to help us win the future? If you have the commercial acumen, technical knowledge, and global mindset to architect winning solutions, we’d love to hear from you. Apply now and be a key driver of ESP’s global success story.
Ready to take your ServiceNow career to the next level? Were looking for an experienced ServiceNow Business Analyst to join our team in Pune. In this role, youll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations. This is an on-site role based in Pune – ideal for professionals who are immediately available and ready to make an impact. What You’ll Be Doing Leading workshops and driving multiple ServiceNow implementations from a customer strategy perspective. Understanding customer needs, defining strategies, and recommending improvements for efficiency and effectiveness. Owning business requirements and managing client priorities. Conducting impact analyses on existing processes and functions. Producing functional specifications, wireframes, and mock-ups for delivery teams. Partnering with technical teams to run demos and show-and-tells for end users. Supporting test script creation, facilitating UAT, and securing client sign-off. What You Bring 4–7 years’ experience in a business analyst or related role. Strong knowledge of business process architecture principles (cloud-based platforms). Exposure to ServiceNow (preferred) and technology workflows like ITSM, CSM, and ITOM (desirable). Strong facilitation, leadership, and problem-solving skills. Excellent verbal and written communication. Ability to work in a matrixed, fast-changing environment. A proactive mindset with strong relationship management and customer satisfaction focus. Education & Certifications Bachelor’s degree in computer science, Computer Engineering, Information Systems, or equivalent work experience. ServiceNow Certified System Administrator (CSA) (required) . ServiceNow Certified Implementation Specialist (CIS) (preferred) . ITIL Foundations certification (preferred) . Willingness to continue ServiceNow education with certifications and accreditations. What’s In It for You? Competitive salary. Opportunities to earn further ServiceNow certifications and accreditations. Exposure to diverse global projects with leading-edge technologies. A collaborative, supportive, and growth-focused environment. We are a global community of exceptional people working with one vision: to exceed expectations and delight customers every time . ESP Global Services is proud to be an equal opportunity employer . Immediate joiners in Pune preferred. Apply today and be part of our transformation journey!
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