Title: Windows Migration Engineer 12 months FTC - PuneWe are seeking an experienced Windows Migration Engineer to join our dynamic team. In this role, you will have the opportunity to support the transition from Windows 10 to Windows 11 across the enterprise. This is an exciting opportunity for a professional who thrives in a fast-paced, global environment and has strong expertise in OS deployment, endpoint management, user data migration, application compatibility testing, and troubleshooting. What will you do?Plan, design, and execute Windows 10 to Windows 11 migration strategies.Assess system compatibility, hardware requirements, and application readiness for Windows 11.Utilize tools like Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, and Autopilot for deployment.Develop and test golden images, task sequences, and group policies for Windows 11.Perform pilot migrations, analyse feedback, and implement improvements before full-scale deployment.Troubleshoot and resolve hardware, software, driver, and compatibility issues related to the upgrade.Work with IT support teams and end-users to ensure a seamless migration experience.Document migration processes, standard operating procedures (SOPs), and best practices.Ensure compliance with security policies, patch management, and endpoint protection standards.Troubleshoot network, application, and compatibility problems.Assist users with profile migration, file recovery, and access issues.Post installation Windows 11 support when needed.Work with IT Service Desk teams to resolve escalated tickets.Perform log analysis and event viewer troubleshooting for system errors.What will you bring to ESP?3+ years of proven experience working with Windows 11 transitions.IT certifications (e.g., Microsoft Certified: Windows 11 or Google IT Support Certification).Experience in managing enterprise-scale OS deployment projects.Familiarity with PowerShell scripting for automation (deep dive scripting is out of scope).Prior experience working in a global support model with offshore teams.Proven ability to interact with clients and communicate complex technical issues and solutions effectively.We will offer:Salary:We offer a competitive range between 5 – 9 Lakh CTC that is based upon the depth and level of technical experience you bring to the L2 role.Benefits:Holiday LeaveMedical InsurancePerk box discounts

We are seeking an experienced Endpoint Management Engineer to join our dynamic team. In this role, you will have the opportunity to manage and support enterprise endpoints across a range of platforms, including Windows, macOS, iOS, and Android, with advanced tools such as Intune, Ivanti EPM, JAMF, and LRS print management. This is an exciting opportunity for a professional who thrives in a fast-paced, global environment and is passionate about ensuring security, compliance, and operational efficiency deploying and maintaining Windows Autopilot, mobile device BYOD management, and patch management solutionsWhat will you do? Provide L2 support for macOS/iOS-related escalations, ensuring timely resolution of complex issues.Manage and support Windows devices enrolled via Autopilot for seamless provisioning.Develop and maintain Intune policies, compliance baselines, and security settings for Windows endpoints.Oversee the deployment, configuration, and management of macOS, iOS, iPadOS, and tvOS devices using Jamf Pro. Android BYOD devices via Intune MDM.Develop and maintain Jamf policies, configuration profiles, Smart Groups, Static Groups, and Patch Management strategies.Manage Self-Service portals, enrolment workflows, and automated device provisioning.Good Understanding of (Okta, Azure AD, LDAP) for authentication and device access control.Perform log analysis (Console, Jamf logs, system logs) to diagnose root causes of performance or security issues.Develop custom scripts (Bash, Python, AppleScript, or Jamf API) to automate workflows and enhance system performance.Excellent problem-solving skills, analytical mindset, and ability to work under minimal supervision.Automate device provisioning, application deployment, and updates via Intune & Windows Update for Business (WUfB).Troubleshoot Intune, Autopilot enrolment failures, policy conflicts, and performance issues.Manage Ivanti Endpoint Manager (EPM) for patching Windows devices, ensuring compliance with security policies.Monitor patch success rates, troubleshoot failures, and generate compliance reports.Optimize EPM performance, integration with Intune, and policy enforcement strategies.Enforce app protection policies, remote wipe, and data loss prevention (DLP) for corporate apps.Administer LRS print management solutions for enterprise print control.Manage printers, ensuring proper driver deployment, security policies, and print queue management. Troubleshoot print failures, driver conflicts, and LRS system integrations.Implement device security policies, endpoint protection, and compliance baselines in Intune & Ivanti EPM.Monitor BitLocker encryption, Defender for Endpoint integration, and identity access management (IAM).Develop and maintain custom scripts for device enrolment, policy application, and compliance enforcement.Diagnose and resolve Outlook performance issues, crashes, and email delivery failures.What will you bring to ESP?3+ years of proven experience working with Intune, Autopilot, and Ivanti EPM for managing Windows and mobile endpoints.Demonstrated experience managing and supporting multi-platform environments, including macOS, Windows, iOS, and Android devices.Proven ability to interact with clients and communicate complex technical issues and solutions effectively.Microsoft Certified: Modern Desktop Administrator Associate (Exam MD-100 and MD-101)Ivanti Endpoint Manager (EPM) Certified Professional (Desirable) Expertise in Jamf Pro for managing Apple devices (macOS, iOS, iPadOS, tvOS)-(Desirable) We will offer:Salary: We offer a competitive range between 5 9 Lakh ctc that is based upon the depth and level of technical experience you bring to the L2 role.Benefits:Holiday LeaveMedical InsurancePerkbox discounts

Title: Desktop Support Engineer 12 months FTC - Bangalore.In this role, you will have the opportunity to provide and maintain continuity of service for all Desktop & Laptop devices (hardware, software, and connectivity) for the customer and deliver hard and soft break-fix services to resolve any technical issues which may occur within agreed contractual service levels.What will you do?Providing IT Infrastructure deskside support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.First-hand experience in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems.Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.Ability to lift / move computer equipment weighing up to 50Lbs.Skilled in desk side support and PC break/fix including basic administration of Windows O/S.Experience with Anti-spyware and Anti-virus software.Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands’ capability supported by Company.Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.under ‘Smart Hands’ capability supported by Company.Knowledge of wireless networkingInstallation of primary and peripheral computer and networking hardware, to include Smart Hands support.Support of computer networks, as directed by a Level III technician or service desk support.What will you bring to ESP?1-3 years’ experience in onsite IT support for role holder to perform fully and effectively in role.Ability to work with deadlines and complete tasks on-time.Aware of ITIL process of Incident, Change, Problem, Service RequestAbility to troubleshoot issues using good deductive reasoning skills.Ability to work independently.Can support ticket handling based on client requirement.and related activities like spare and buffer stock managementGood to have – knowledge in AD.Good to have – knowledge and experience of supporting tablets.Good to have – Knowledge and experience on software and OS deployment using tools.Good knowledge and experience in Microsoft Office software & Windows Operating SystemsPrevious experience with Service Management Tool – Service NowExperience of EUC & remote support toolsAwareness of the ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management.Effective communication skills (verbal, written and reading) in English to ensure tickets can be understood and responded to within agreed service levels If you are.Motivated to develop your career as Desktop Support Engineer, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore.What we will offer:Personal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Salary:We offer a competitive range based upon suitability or experience.Benefits:Holiday LeaveMedical InsurancePerk box discounts

Title: Desktop Support Engineer 12 months FTC - ChennaiIn this role, you will have the opportunity to provide and maintain continuity of service for all Desktop & Laptop devices (hardware, software, and connectivity) for the customer and deliver hard and soft break-fix services to resolve any technical issues which may occur within agreed contractual service levels.What will you do?Providing IT Infrastructure deskside support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.First-hand experience in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems.Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.Ability to lift / move computer equipment weighing up to 50Lbs.Skilled in desk side support and PC break/fix including basic administration of Windows O/S.Experience with Anti-spyware and Anti-virus software.Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability supported by Company.Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.under ‘Smart Hands’ capability supported by Company.Knowledge of wireless networkingInstallation of primary and peripheral computer and networking hardware, to include Smart Hands support.Support of computer networks, as directed by a Level III technician or service desk support.What will you bring to ESP?1-3 years’ experience in onsite IT support for role holder to perform fully and effectively in role.Ability to work with deadlines and complete tasks on-time.Aware of ITIL process of Incident, Change, Problem, Service RequestAbility to troubleshoot issues using good deductive reasoning skills.Ability to work independently.Can support ticket handling based on client requirement.and related activities like spare and buffer stock managementGood to have – knowledge in AD.Good to have – knowledge and experience of supporting tablets.Good to have – Knowledge and experience on software and OS deployment using tools.Good knowledge and experience in Microsoft Office software & Windows Operating SystemsPrevious experience with Service Management Tool – Service NowExperience of EUC & remote support toolsAwareness of the ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management.Effective communication skills (verbal, written and reading) in English to ensure tickets can be understood and responded to within agreed service levelsIf you are.Motivated to develop your career as Desktop Support Engineer, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore.What we will offer:Personal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Salary:We offer a competitive range based upon suitability or experience.Benefits:Holiday LeaveMedical InsurancePerkbox discounts