Servicenow Business Analyst

Ready to take your ServiceNow career to the next level?

on-site role

What You’ll Be Doing

• Leading workshops and driving multiple ServiceNow implementations from a customer strategy perspective.
• Understanding customer needs, defining strategies, and recommending improvements for efficiency and effectiveness.
• Owning business requirements and managing client priorities.
• Conducting impact analyses on existing processes and functions.
• Producing functional specifications, wireframes, and mock-ups for delivery teams.
• Partnering with technical teams to run demos and show-and-tells for end users.
• Supporting test script creation, facilitating UAT, and securing client sign-off.

What You Bring

• 4–7 years’ experience

  in a business analyst or related role.
• Strong knowledge of

  business process architecture principles

  (cloud-based platforms).
• Exposure to

  ServiceNow

  (preferred) and technology workflows like ITSM, CSM, and ITOM (desirable).
• Strong facilitation, leadership, and problem-solving skills.
• Excellent verbal and written communication.
• Ability to work in a matrixed, fast-changing environment.
• A proactive mindset with strong relationship management and customer satisfaction focus.

Education & Certifications

• Bachelor’s degree in computer science, Computer Engineering, Information Systems, or equivalent work experience.
• ServiceNow Certified System Administrator (CSA) (required).
• ServiceNow Certified Implementation Specialist (CIS) (preferred).
• ITIL Foundations certification (preferred).
• Willingness to continue ServiceNow education with certifications and accreditations.

What’s In It for You?

• Competitive salary.
• Opportunities to earn further

  ServiceNow certifications

  and accreditations.
• Exposure to diverse global projects with leading-edge technologies.
• A collaborative, supportive, and growth-focused environment.

to exceed expectations and delight customers every time

equal opportunity employer

Immediate joiners in Pune preferred. Apply today and be part of our transformation journey!