Servicenow Business Analyst

Capgemini

8 - 13 years

25 - 35 Lacs

pune chennai bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

servicenow business analyst requirements management servicenow functional analysis requirement gathering requirement analysis

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title: ServiceNow Business Analyst

Location: Bangalore/Pune/Mumbai/Chennai/Hyderabad

Requirement specification for enhancement requests for existing servicenow tools and processes
Leading various ITSM customer working and focus groups to solicit requirements
Direct interaction with customers as well as on and off-shore development teams
Identify areas of process and tooling improvement
Ensure gaps are clearly defined and assessed
Functional specification of target state processes
Work closely with the development teams throughout all phases
Produce test strategies and engage actively in the testing phase
Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
Work closely with BA s in other ITSM streams
Take an active role in customer and stakeholder engagement sessions
Take respective ownership throughout the project lifecycle
Ongoing involvement in continuous improvement of operating process and toolset enhancement
Conversant with Agile methods including SRUM

Primary Skills

Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform
Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

Secondary Skills

Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
Can manage the trade-offs of business analysis within time / cost / quality constraints
Is up to date with developments in individual area of expertise

More Jobs at Capgemini

Data Scientist (Python, GenAI)

Pune, Mumbai, Bengaluru

6 - 9 yrs

INR 12 - 16 Lacs

Blue Prism Rpa Developer

Chennai, Pune, Mumbai (All Areas)

3 - 8 yrs

INR 5 - 15 Lacs

Java + Automation Architect

Navi Mumbai

11 - 15 yrs

INR 15 - 22 Lacs

VMware Admin

Pune

6 - 10 yrs

INR 4 - 8 Lacs

PYSPARK DEVELOPER

Pune

4 - 9 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.