Servicenow Business Analyst

Capgemini

4 - 9 years

10 - 20 Lacs

pune bengaluru mumbai (all areas)

Posted:3 weeks ago| Platform:

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Skills Required

servicenow csm business analysis itsm itom

Work Mode

Work from Office

Job Type

Full Time

Job Description

Total Exp - 4yrs - 10yrs

Notice period - Immediate - 30 days

ServiceNow Business Analyst

Responsibilities

This individual will be responsible for understanding the ServiceNow capabilities and working with customers to evaluate how the tool can meet their requirements
Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements
Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation
Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document
Act as POC for customer, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements
Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met
Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests
Must be a self-starter, team player and keen to explore new solutions
A Bachelor's degree in computer science or related technical field and 3+ years of related experience
2-3 years working experience as a Product Specialist or Business Systems Analyst for ServiceNow
ITIL Foundations Certified v2 or v3
Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently
Strong oral and written communication skills

If JD is matching to your profile kindly share updated resume on gayatri.rajesh-gupta@capgemini.com

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