Job
Description
Job description Job Title: GenesysCloud CX Contact Center consultant Duration: Full time role Location: Onsite (Bangalore Bagmane Tech Park) Note: Need someone who can join in less than 30-45 days. Note: Need someone who can join in less than 30-45 days. Note: Need someone who can join in less than 30-45 days. Top Skills: Looking for GenesysCloud CX Contact center (Proficient and Must) experience. NICE-WFM (Proficient and Must). Salesforce (Must). AWS connect (Nice to have). Job Description: : Duties: Deliver scalable, high-quality Salesforce services in support of our company mission Design, develop, test, and document scalable, high-quality business solutions on the Salesforce platform Recommend alternate approaches, analyze impacts, and provide sizing estimates Collaborate with other team members Participate in design sessions Conduct unit, integration, and performance testing Work closely with users for user acceptance testing Analyze and mitigate bugs and issues Participate in design and code reviews Propose creative, highly innovative solutions Provide support in fulfilling service requests Support release planning and deployment Maintain system KPIs to track trends in usage and data integrity Help team ensure compliance with IT policies and procedures Keep up with current technology trends Assess and make recommendations on processes, designs, operations, and testing Skills: Superior Salesforce development skills, including Apex, Visualforce, REST, APIs, SOQL, JavaScript, CSS, and HTML Understanding of all aspects of Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Communities Deep understanding of scalable solutions and Salesforce best practices Proven track record of delivering scalable, high-quality solutions Experience working with third-party applications that integrate with Salesforce Ability to take initiative as needed Strong written and verbal communication skills Understanding of testing and release processes Track record of creativity and innovation
