Servicenow Business Analyst

Job Description

Looking for Immediate Joiner WFO - Pune Role Description The ServiceNow ITSM Business Analyst, who will work closely with Stakeholders to understand and document requirements, and recommend relevant ServiceNow solutions. The ITSM Business Analyst will bring expertise and provide overall guidance on best practices and standards to serve all of business and technology groups. The position will require the ability to multi-task and work independently, as well as work collaboratively with teams, some of which may be geographically distributed. Responsibilities Participates in requirements discussions and helps to resolve cross-functional conflicts Documents & maintains the process & procedures Work closely with ITSM stakeholders to defines the process/service mission, vision, tactics, goals, objectives and KPIs for ITSM Reviews stories for accurate definition & acceptance criteria Ensures consistent execution of the process Prepare reports to track platform health and project team performance Identifies new features & functionality pertinent to the business and drives adoption Maintains stability and usability of the ITSM module Assists with testing of defect remediation Participates in upgrade planning and execution Supports entire development lifecycle Propose solutions to achieve complex business objectives Lead technical conversations and assist in training and mentoring of more junior staff Qualifications Certified ServiceNow ITSM Implementer ITILv4 certified Strong technical foundation in the ServiceNow platform Proficient in identifying solutions for the ServiceNow ITSM module 3+ years hand on experience with the ServiceNow platform 5+ years relevant experience in Information Technology Graduate degree in Computer Science or related fields preferred Cloud application technology experience Excellent written and verbal communications skills Ability to work within a complex business environment Highly motivated to work on large and complex solutions Proven experience navigating complex matrixed and global organizations Proven ability to operate in a constant state of change, adapting style, approach and delivery to drive to business outcomes in a pragmatic manner Proven ability to think innovatively in developing and executing change Excellent facilitation skills and proven ability in promoting collaboration within and across teams Proven ability to promote sharing of best practices and leverage learnings across teams