Servicenow Business Analyst

Capgemini

7 - 12 years

20 - 35 Lacs

pune chennai bengaluru

Posted:1 day ago| Platform:

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Skills Required

servicenow csm hr service delivery itsm hrsd customer service management itom

Work Mode

Hybrid

Job Type

Full Time

Job Description

Location PAN India

Responsibilities:

Service Management Transformation projects

Perform thorough data analysis, while engaged in migration projects, to provide requirements for developers enabling configuration and customization
Provide Early Life Support’ - delivering Service Management and Service Integration services and handing over support to the future delivery teams.
Design and execute E2E trainings and UAT.

Service Management Implementations

Capture customers and service providers requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.

Service Management Remediation projects

What You Bring:

Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
Understanding Scrum Methodology
Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision
Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders, such as clients and internal team members
Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
Decompose high-level information into details,
Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
Use of industry recognized technologies to facilitate work environment
Demonstrate experience in communicating across all levels of an organization, at the most senior levels
Certifications required
ITIL Foundation+
COBIT, VeriSM, IT4IT, Lean IT (desirable).
Scrum certified (desirable)
ServiceNow Certified System Administrator (must have), specific module: presales/micro-certifications

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