Servicenow Architect - Manager

Your key responsibilities

• Lead and manage the ServiceNow development team, providing guidance and mentorship to ensure high-quality deliverables and professional growth.
• Oversee the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency.
• Develop and implement service request fulfilment workflows, leveraging CSM capabilities to streamline customer service processes and improve dispute management.
• Drive the architecture and execution of integrations with third-party systems, ensuring seamless data flow and process automation across the organization.
• Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation.
• Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements.
• Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making.
• Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases.
• Conduct thorough system and integration testing with both sample and live data, ensuring adherence to best practices and high-quality standards.
• Stay updated on the latest ServiceNow features and industry trends, providing strategic recommendations for continuous improvement and innovation.

Skills and attributes for success

• 8-10 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CSM.
• Proven expertise in dispute management processes and Financial Services Operations (FSO).
• Strong understanding of ServiceNow modules, functionalities, and best practices.
• Excellent leadership and team management skills, with a track record of successfully leading projects and initiatives.
• Strong analytical and problem-solving skills with a focus on delivering business value.
• Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Good to have CIS-CSM or IRM.