Job
Description
In this role, you will be responsible for implementing ServiceNow modules, administering, improving, and supporting the latest ServiceNow platform. Your key responsibilities will include: - Performing all aspects of Platform Administration, Design, Development, and implementation of ServiceNow. - Handling minor and major enhancement requests to clients' ServiceNow instance(s), including changes to the user interface, system properties, foundation data, and existing workflows. - Utilizing extensive experience in working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax, etc. - Facilitating the rollout of new applications and modules in ServiceNow. - Identifying system deficiencies and recommending solutions as a trusted advisor to clients. - Assisting in ServiceNow upgrade administration to ensure clients leverage the latest releases of the ServiceNow application in a timely manner with minimal disruption to client IT operations. - Ensuring the development/production environment has appropriate tools and processes in place that are reliable and reproducible. - Maintaining tool configuration consistency across development, testing, and production environments. - Analyzing issues, estimating efforts, proposing solutions or prototyping, and rigorously following ServiceNow development best practices. - Handling system integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Demonstrating flexibility and the ability to manage multiple projects concurrently. - Utilizing deep functional and technical knowledge of ServiceNow and demonstrating experience with ServiceNow platform navigation, administration, configuration, and scripting. - Understanding ITIL concepts and IT Service Management practices (ITIL v3 certification is a plus). - Understanding Agile based approach to software development (SCRUM experience is a plus). - Ability to work remotely and largely unsupervised, and deliver to written requirements. Qualifications required for this role include: - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB). - Understanding of the project delivery lifecycle and processes. - Practical experience in creating or modifying relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components. - Strong interpersonal skills with the ability to work well with all levels of staff. - Consultative and analytical approach. - Real-world exposure to cloud technologies and S-a-a-S. - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas. In this role, you will be responsible for implementing ServiceNow modules, administering, improving, and supporting the latest ServiceNow platform. Your key responsibilities will include: - Performing all aspects of Platform Administration, Design, Development, and implementation of ServiceNow. - Handling minor and major enhancement requests to clients' ServiceNow instance(s), including changes to the user interface, system properties, foundation data, and existing workflows. - Utilizing extensive experience in working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax, etc. - Facilitating the rollout of new applications and modules in ServiceNow. - Identifying system deficiencies and recommending solutions as a trusted advisor to clients. - Assisting in ServiceNow upgrade administration to ensure clients leverage the latest releases of the ServiceNow application in a timely manner with minimal disruption to client IT operations. - Ensuring the development/production environment has appropriate tools and processes in place that are reliable and reproducible. - Maintaining tool configuration consistency across development, testing, and production environments. - Analyzing issues, estimating efforts, proposing solutions or prototyping, and rigorously following ServiceNow development best practices. - Handling system integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Demonstrating flexibility and the ability to manage multiple projects concurrently. - Utilizing deep functional and technical knowledge of ServiceNow and demonstrating experience with ServiceNow platform navigation, administration, configuration, and scripting. - Understanding ITIL concepts and IT Service Management practices (ITIL v3 certification is a plus). - Understanding Agile based approach to software development (SCRUM experience is a plus). - Ability to work remotely and largely unsupervised, and deliver to written requirements. Qualifications required for this role include: - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB). - Understanding of the project delivery lifecycle and processes. - Practical experience in creating or modifying relevant CSM, ITSM, ITAM
