ServiceNow Architect

As a ServiceNow CSM Business Analyst with 10 to 13 years of experience, your role will involve leading the analysis and documentation of business requirements for ServiceNow CSM and PPM solutions. You will oversee the development and implementation of business processes to enhance operational efficiency. Your expertise in ServiceNow CSM will be crucial in optimizing customer service management. Collaborating with cross-functional teams, analyzing data, and interpreting trends will be part of your responsibilities. Developing project plans, managing timelines, and ensuring compliance with industry standards are key aspects of this role. Additionally, you will evaluate tools and technologies, conduct training sessions, and drive continuous improvement initiatives. **Key Responsibilities:** - Lead the analysis and documentation of business requirements for ServiceNow CSM and PPM solutions. - Oversee the development and implementation of business processes to enhance operational efficiency. - Provide expert guidance on ServiceNow CSM functionalities to optimize customer service management. - Collaborate with cross-functional teams to ensure alignment of business objectives and technical solutions. - Analyze and interpret data to identify trends and opportunities for process improvements. - Develop comprehensive project plans and manage project timelines to ensure successful delivery. - Facilitate workshops and meetings to gather stakeholder input and drive consensus on project goals. - Ensure compliance with industry standards and best practices in business analysis and project management. - Monitor project progress and provide regular updates to senior management and stakeholders. - Evaluate and recommend tools and technologies to support business analysis and project management activities. - Support the development of training materials and conduct training sessions for end-users. - Drive continuous improvement initiatives to enhance the effectiveness of business analysis processes. - Foster a collaborative and innovative environment to encourage creative problem-solving. **Qualifications:** - Demonstrated expertise in ServiceNow CSM and Portfolio & Project Management. - Proven ability to analyze complex business problems and develop effective solutions. - Strong understanding of Property & Casualty Insurance is a plus. - Excellent communication and interpersonal skills to engage with stakeholders at all levels. - Ability to work independently and manage multiple priorities in a hybrid work model. - Experience in facilitating workshops and leading cross-functional teams. - Strong project management skills with a focus on delivering results. As a ServiceNow CSM Business Analyst with 10 to 13 years of experience, your role will involve leading the analysis and documentation of business requirements for ServiceNow CSM and PPM solutions. You will oversee the development and implementation of business processes to enhance operational efficiency. Your expertise in ServiceNow CSM will be crucial in optimizing customer service management. Collaborating with cross-functional teams, analyzing data, and interpreting trends will be part of your responsibilities. Developing project plans, managing timelines, and ensuring compliance with industry standards are key aspects of this role. Additionally, you will evaluate tools and technologies, conduct training sessions, and drive continuous improvement initiatives. **Key Responsibilities:** - Lead the analysis and documentation of business requirements for ServiceNow CSM and PPM solutions. - Oversee the development and implementation of business processes to enhance operational efficiency. - Provide expert guidance on ServiceNow CSM functionalities to optimize customer service management. - Collaborate with cross-functional teams to ensure alignment of business objectives and technical solutions. - Analyze and interpret data to identify trends and opportunities for process improvements. - Develop comprehensive project plans and manage project timelines to ensure successful delivery. - Facilitate workshops and meetings to gather stakeholder input and drive consensus on project goals. - Ensure compliance with industry standards and best practices in business analysis and project management. - Monitor project progress and provide regular updates to senior management and stakeholders. - Evaluate and recommend tools and technologies to support business analysis and project management activities. - Support the development of training materials and conduct training sessions for end-users. - Drive continuous improvement initiatives to enhance the effectiveness of business analysis processes. - Foster a collaborative and innovative environment to encourage creative problem-solving. **Qualifications:** - Demonstrated expertise in ServiceNow CSM and Portfolio & Project Management. - Proven ability to analyze complex business problems and develop effective solutions. - Strong underst