Servicenow Architect

Capgemini

14 - 18 years

35 - 45 Lacs

pune bengaluru delhi / ncr

Posted:2 hours ago| Platform:

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Skills Required

servicenow cmdb servicenow development servicenow itsm itom servicenow discovery technical architecture

Work Mode

Hybrid

Job Type

Full Time

Job Description

The focus of your role, as a ServiceNow Architect, will be two-fold.

- Support development of large clients ServiceNow target architectures and roadmaps

- Create domain architectures as part of the wider enterprise transformation roadmap

Responsibilites:

Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy
Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow.
Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client.
Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation
Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
Contribute to customers business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications.
Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required.
As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
Business Development Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
Internal contribution Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
Learning & development Training to support your career development and the skills demand within the company, certifications etc.

Required Skills -

Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus.
ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification.
Experience with business process modelling tools and frameworks (e.g. BPMN and UML).
Agile, ITIL, or project management frameworks.
Experience in multi-cloud environments and integration strategies.
Familiarity with scripting languages for custom development within ServiceNow.

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