Sales Performance Management (skills Varicent, Xactly, Callidus) Location:- Bangalore, Pune Analyst/Associate Consultant/Consultant/ Assistant Manager Expereince Level:- 3 to 10 years Roles and responsibilities 3+ years of SPM, Incentive Compensation Implementation experience. Experience in other Sales Performance Management or Incentive Compensation solutions such as CallidusOracle Incentive Compensation, Anaplan . Experience on Varicent and Xactly is a plus. 3+ years of ICM experience designing, developing and maintaining ICM models and reports with at least two full lifecycle implementations of a ICM model. Experience in use of ICM modules (eg: Composer, Portal Access, Task Manager, and Presenter). • Experience with building import (intra-model & query function) processes, workflow processes, calculation logic, reports and web forms. Experience working with relational databases, dimensional databases, and programming concepts. Basic SQL query expertise. Demonstrated ability to create requirement documents, technical specifications, unit test plans, estimation documents, road maps and architectural documents. • Ability to quickly dissect and fix issues in existing code and configurations • Ability to translate technical processes/terms for users who dont have technical background. • Business knowledge of the sales compensation business processes. • Knowledge of software development and implementation lifecycles. Experience in global system rollouts strategy, planning, vendor selection and implementation planning. Ability to drive IT methodologies such as ITIL, Software Development Lifecycle (SDLC), and Agile Development is a plus. Should be able to provide valuable insights to clients and help them make customer centric organization Lead the delivery by liaising with the senior leadership and ensure quality of deliverables Required Education / professional qualifications MBA from a reputed college is preferred. Prior Experience: The candidate must have 3+ years of relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4. Experience & Background 3+ years of experience in consulting or any other offshore-onshore coordinatedwork • Manage and challenge senior stakeholders, and able to work beyond own area of expertise Effective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models Experience of digital solutions and customer experience projects/programs. Manage end-to-end delivery for projects Extensive experience working with globalclients Expected Skills • Organized approach and able to work underpressure Willingness to work in a highly demanding and results oriented team environment where priorities can change frequently Highly focused on detail and accuracy of information presented • Maintain data confidentiality and adherence to the risk managementpolicy • Willingness to travel overseas for extended periods if required
Job Description : We are actively seeking a highly skilled and experienced .NET Angular Developer with proficiency in .NET Core, C#, SQL, and Angular. The successful candidate will join our dynamic team and contribute to the design, development, and maintenance of web applications. This position is open for multiple locations across India. This position is work for office and US/EST Shift. Hyderabad based candidates preferred. Duties & Responsibilities: Full Stack Development: Design, develop, and maintain scalable and robust web applications using .NET technologies. Collaborate with cross-functional teams for end-to-end application development. .NET Core Development: Utilize .NET Core for building high-performance and cross-platform applications. Implement best practices for code quality, security, and performance. C# Programming: Write clean, maintainable, and efficient code in C#. Troubleshoot and debug applications to ensure optimal functionality. Angular Development: Develop responsive and dynamic user interfaces using Angular. Implement front-end solutions that align with design and user experience requirements. SQL Database Interaction: Design and maintain SQL databases, write efficient queries, and ensure database performance. Work with database administrators to optimize database structure and queries. Integration and API Development: Integrate third-party services and APIs into applications. Develop RESTful APIs for seamless communication between front-end and back-end systems. Testing and Quality Assurance: Conduct unit testing and participate in the overall quality assurance process. Identify and fix bugs and performance bottlenecks. Documentation: Create and maintain technical documentation for code, processes, and system architecture. Minimum Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 6 years of experience in full-stack development, with a focus on .NET technologies. Proficiency in .NET Core, C#, SQL, and Angular is essential. Strong understanding of web development principles and best practices. Experience with agile development methodologies and version control systems. Experience working with large-scale data sets and complex data transformations. Excellent problem-solving and analytical skills. Effective communication and collaboration skills.
SAP Architect JD and Skills: Well versed SAP technical consultant with 10-15+ years of experience in design, implementation, upgrade, migration, conversions, support, administration, and configuration of SAP products on SQL and other platforms/databases Deep knowledge of SAP Basis tasks: Basis administration, installations, problem determination, trouble shooting, performance tuning, project sizing, software patching, job management, refreshes Open tickets with platform company like SAP, AWS, coordinate the resolutions Example : Log a ticket with SAP for performance issue and follow through for issue resolution Good in communication skills - SAP Architect will be interacting with multiple parties (SAP, AWS) and act as SAP point of contact Own and follow through change request and change control knowledge of AWS (familiarities as SAP running on AWS). This is nice to have skill. Location : Offshore, India Hyderabad, Chennai or Bangalore , Immediate joiners
Candidate should have the ability to perform in a dynamically changing environment Minimum 3 years of implementation/customization experience on ServiceNow Exposure on ServiceNow integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL ITIL/ServiceNow certifications will be an added advantage Excellent Communication Skills Must-Have Certifications • Certified System Administrator (Desired) ITIL Certifications (Preferred) Other Service-Now Certifications (Preferred)
About the Role: We are seeking a dynamic and results-driven Salesforce IT Sales Manager to join our high-performing sales team. As an individual contributor , you will be responsible for driving sales of Salesforce-based IT solutions and services. You will identify business opportunities, build client relationships, and close strategic deals that align with client needs and business goals. Key Responsibilities: Identify, develop, and manage sales opportunities for Salesforce implementation, customization, integration, and managed services. Engage with C-level executives, IT leaders, and business stakeholders to understand their needs and propose Salesforce-based solutions. Own the complete sales cycle from lead generation to closing. Prepare proposals, respond to RFPs/RFIs, and conduct client presentations and demos. Work with technical pre-sales and delivery teams to create solution roadmaps and pricing models. Maintain a robust pipeline and accurately forecast revenue. Stay updated on Salesforce product updates, trends, and competitors. Build long-term client relationships and act as a trusted advisor. Requirements: Bachelors degree in Business, IT, or a related field; MBA is a plus. 5+ years of experience in IT sales, with a strong focus on Salesforce ecosystem solutions. Proven track record of meeting or exceeding sales quotas as an individual contributor. Deep understanding of Salesforce CRM, Sales Cloud, Service Cloud, Marketing Cloud, etc. Experience selling to enterprise and mid-market clients. Excellent communication, presentation, and negotiation skills. Strong business acumen with a consultative sales approach. Salesforce certifications (e.g., Sales Cloud Consultant, Platform App Builder) are a plus. Nice to Have: Experience working in a Salesforce consulting partner or system integrator environment. Familiarity with industry-specific Salesforce solutions (e.g., Financial Services Cloud, Health Cloud). Understanding of project delivery methodologies such as Agile or Scrum.
Job Summary: We are looking for a skilled and motivated Domestic IT Recruiter with hands-on experience in Corp-to-Corp (C2C) and Contract-to-Hire (C2H) hiring within the Indian IT staffing industry. The ideal candidate should have strong networking, sourcing, and negotiation skills to identify and place top IT talent with client organizations across India. Key Responsibilities: Manage end-to-end recruitment for IT positions across various technologies and domains. Source candidates through job portals (Naukri, Monster, TimesJobs), LinkedIn, referrals, and internal databases. Handle C2C and C2H hiring models efficiently, ensuring compliance with organizational and client policies. Screen and evaluate candidates based on job requirements and technical fit. Coordinate interviews between candidates and client technical panels. Negotiate compensation, billing rates, and contractual terms with candidates and vendors. Build a strong pipeline of IT professionals across multiple skill sets. Develop and maintain vendor relationships for candidate sourcing and C2C engagement. Track and manage the recruitment process through ATS or Excel-based trackers. Ensure timely onboarding and documentation of selected candidates. Required Skills: 2+ years of experience in domestic IT recruitment with a focus on C2C and C2H hiring . Excellent understanding of IT technologies (Java, .NET, Testing, Cloud, SAP, Salesforce, Cybersecurity etc.). Experience working with third-party vendors and subcontractors. Strong negotiation and interpersonal skills. Has good skills on MS office Good communication skills in English and regional languages. Ability to work under pressure and meet hiring deadlines. Preferred Qualifications: Bachelors degree in Human Resources, Business, or related field. Experience working in a staffing/recruitment consultancy or IT services company. Familiarity with contract hiring models and employment laws in India.
Job Title: Senior Technical Lead - Salesforce Exp Level: 7-10 years of experience Job Summary: The Senior Technical Lead will be responsible for leading technical development and support activities for Salesforce applications and systems as part of the Application Support Services provided to clients. The ideal candidate would have extensive technical experience in Salesforce, excellent problem-solving skills, and an ability to work closely with technical teams, stakeholders, and end-users. Responsibilities : Configure prototypes in a Salesforce sandbox environment (non-production) for CPQ & Billing renewal and amendment use cases, and provide solution guidance for additional lead-to-cash use cases in Salesforce Lead and manage the technical team in providing development and support services for Salesforce applications. Work with stakeholders to understand business requirements and translate them into technical solutions. Provide technical support and guidance to the development team, including analysis, troubleshooting, and working on technical issues related to the Salesforce platform. Develop and enhance Salesforce solutions, including creating custom objects, workflows, and validation rules. Develop and maintain integrations with third-party systems and platforms. Participate in project planning and management for Salesforce technical activities. Mentor and train technical team members in Salesforce development best practices and standards Maintain effective stakeholder relationships, ensuring ongoing customer satisfaction with technical deliveries. Act as a subject matter expert providing guidance to stakeholders on technical solutions and Salesforce best practices. Continuously evaluate and improve technical processes and methodologies to achieve greater efficiency and quality in Salesforce application support services. Being willing to work outside of your scheduled shift or taking on extra hours to ensure the success of a project or meet the needs of customers in different time zones. Working effectively with team members across different shifts to ensure that projects are completed seamlessly without any issues. Managing time and tasks effectively to complete assigned duties within the scheduled shift timings. Requirements : Salesforce development (preferably Sales Cloud & CPQ/Billing) Bachelors degree in computer science, Information Technology, or relevant field A minimum of 6-8 years of experience in Salesforce application development and administration Excellent knowledge of Salesforce products and services such as Sales Cloud, Service Cloud, Education Cloud, Salesforce Experience Cloud, Salesforce Omnistudio, Marketing Cloud, and Force.com Strong expertise in Salesforce technical aspects, including Apex, Visualforce, Lightning Components, and SOQL Experience in developing Salesforce integrations with third-party systems and platforms. Proficiency in web technologies such as HTML, CSS, JavaScript, and XML Knowledge of project management methodologies such as Agile and Waterfall Strong problem-solving skills to analyze complex issues and provide creative solutions. Experience in training and mentoring technical team members. Excellent communication, presentation, and interpersonal skills, with an ability to work effectively with different stakeholders. Salesforce certifications such as Salesforce Platform Developer I, Salesforce Administrator, or Salesforce Certified Advanced Administrator would be preferred. Experience in Agile/Scrum methodology would be preferred. Overall, the senior technical lead is a critical role that requires extensive technical expertise in Salesforce, excellent problem-solving and communication skills, and experience in leading and mentoring technical teams. The candidate should be self-motivated, flexible, and able to work independently or in a team and provide guidance to team members. The candidate should also have a passion for Salesforce technology and be committed to delivering the best technical solutions as part of the support services provided to the clients. We looking mainly Salesforce development with Sales cloud and CPQ/Billing + Revenue Cloud Salesforce Certification Must
Job Title: Senior Technical Lead - Salesforce Exp Level: 7-10 years of experience and 4to 6 years Job Summary: The Senior Technical Lead will be responsible for leading technical development and support activities for Salesforce applications and systems as part of the Application Support Services provided to clients. The ideal candidate would have extensive technical experience in Salesforce, excellent problem-solving skills, and an ability to work closely with technical teams, stakeholders, and end-users. Responsibilities : Configure prototypes in a Salesforce sandbox environment (non-production) for CPQ & Billing renewal and amendment use cases, and provide solution guidance for additional lead-to-cash use cases in Salesforce Lead and manage the technical team in providing development and support services for Salesforce applications. Work with stakeholders to understand business requirements and translate them into technical solutions. Provide technical support and guidance to the development team, including analysis, troubleshooting, and working on technical issues related to the Salesforce platform. Develop and enhance Salesforce solutions, including creating custom objects, workflows, and validation rules. Develop and maintain integrations with third-party systems and platforms. Participate in project planning and management for Salesforce technical activities. Mentor and train technical team members in Salesforce development best practices and standards Maintain effective stakeholder relationships, ensuring ongoing customer satisfaction with technical deliveries. Act as a subject matter expert providing guidance to stakeholders on technical solutions and Salesforce best practices. Continuously evaluate and improve technical processes and methodologies to achieve greater efficiency and quality in Salesforce application support services. Being willing to work outside of your scheduled shift or taking on extra hours to ensure the success of a project or meet the needs of customers in different time zones. Working effectively with team members across different shifts to ensure that projects are completed seamlessly without any issues. Managing time and tasks effectively to complete assigned duties within the scheduled shift timings. Requirements : Salesforce development (preferably Sales Cloud & CPQ/Billing) Bachelors degree in computer science, Information Technology, or relevant field A minimum of 6-8 years of experience in Salesforce application development and administration Excellent knowledge of Salesforce products and services such as Sales Cloud, Service Cloud, Education Cloud, Salesforce Experience Cloud, Salesforce Omnistudio, Marketing Cloud, and Force.com Strong expertise in Salesforce technical aspects, including Apex, Visualforce, Lightning Components, and SOQL Experience in developing Salesforce integrations with third-party systems and platforms. Proficiency in web technologies such as HTML, CSS, JavaScript, and XML Knowledge of project management methodologies such as Agile and Waterfall Strong problem-solving skills to analyze complex issues and provide creative solutions. Experience in training and mentoring technical team members. Excellent communication, presentation, and interpersonal skills, with an ability to work effectively with different stakeholders. Salesforce certifications such as Salesforce Platform Developer I, Salesforce Administrator, or Salesforce Certified Advanced Administrator would be preferred. Experience in Agile/Scrum methodology would be preferred. Overall, the senior technical lead is a critical role that requires extensive technical expertise in Salesforce, excellent problem-solving and communication skills, and experience in leading and mentoring technical teams. The candidate should be self-motivated, flexible, and able to work independently or in a team and provide guidance to team members. The candidate should also have a passion for Salesforce technology and be committed to delivering the best technical solutions as part of the support services provided to the clients. We looking mainly Salesforce development with Sales cloud and CPQ/Billing + Revenue Cloud Salesforce Certification Must
Job Title: Senior Technical Lead - Salesforce Exp Level - 7-10 years of experience Job Summary: We are seeking an experienced Salesforce Health Cloud Technical Architect to lead the design, implementation, and optimization of Salesforce Health Cloud solutions for our healthcare organization. The ideal candidate will have deep expertise in Salesforce architecture and the healthcare domain, enabling them to align technological solutions with business goals and enhance patient care through effective data utilization and process automation. Key Responsibilities: Solution Design and Architecture: Lead the architectural design of Salesforce Health Cloud solutions customized to meet business needs, ensuring scalability, performance, and integration capabilities. Collaborate with stakeholders to translate business requirements into technical specifications and solutions. Implementation and Development: Oversee the development and deployment of Salesforce Health Cloud, ensuring solutions are implemented effectively and efficiently. Supervise the development team and provide technical guidance to ensure best practices in coding and integration. Integration and Data Management: Design and manage integrations with other healthcare systems, such as EHRs and third-party applications, to offer seamless data flow. Ensure data integrity, security, and accessibility, aligning with compliance requirements and industry standards. Technical Leadership and Strategy: Provide technical leadership and guidance to teams, promoting innovative use of Salesforce Health Cloud technologies. Stay updated with the latest Salesforce features and capabilities, and advocate for their application in achieving business objectives. Testing and Quality Assurance: Establish and coordinate testing processes to assure the quality and functionality of Salesforce Health Cloud implementations. Lead troubleshooting and ensure timely resolution of issues. Documentation and Training: Develop and maintain comprehensive documentation for architectural designs, technical procedures, and user guides. Conduct training sessions for internal users and stakeholders to maximize the effective use of Salesforce Health Cloud. Stakeholder and Vendor Management: Act as a liaison between business units, technology teams, and external vendors to ensure effective communication and collaboration. Continuous Improvement: Proactively seek opportunities for system enhancements and efficiencies in alignment with business strategies. Required Skills: Technical Expertise: Strong proficiency in Salesforce Health Cloud, including knowledge of its features, functionalities, and limitations. Experience with Salesforce development tools, such as Apex, Lightning Components, Visualforce, and SOQL. Architectural Skills: Ability to design comprehensive Salesforce solutions that integrate seamlessly with other healthcare applications and systems. Advanced knowledge of integration techniques, including APIs, middleware, and web services. Healthcare Domain Knowledge: Understanding of healthcare industry standards, practices, and compliance requirements, including HIPAA. Project Management: Strong organizational skills with the ability to manage multiple projects simultaneously. Experience in leading cross-functional teams and managing stakeholder expectations. Problem-Solving and Analytical Skills: Excellent analytical skills to identify issues and implement effective solutions. Strong troubleshooting skills with a proactive approach to issue resolution. Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Ability to work collaboratively and build relationships across diverse teams. Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Extensive experience with Salesforce architecture, particularly Health Cloud. Proven track record in designing and implementing Salesforce solutions for healthcare organizations. Strong understanding of healthcare processes, compliance standards, and data management. Salesforce certifications, such as Salesforce Certified Health Cloud Consultant or Technical Architect, are highly desirable. Strong expertise in Salesforce technical aspects, including Apex, Visualforce, Lightning Components, and SOQL Experience in developing Salesforce integrations with third-party systems and platforms. Proficiency in web technologies such as HTML, CSS, JavaScript, and XML Knowledge of project management methodologies such as Agile and Waterfall Strong problem-solving skills to analyze complex issues and provide creative solutions. Experience in training and mentoring technical team members. Excellent communication, presentation, and interpersonal skills, with an ability to work effectively with different stakeholders. Salesforce certifications such as Salesforce Platform Developer I, Salesforce Administrator, or Salesforce Certified Advanced Administrator would be preferred. Experience in Agile/Scrum methodology would be preferred. Overall, the senior technical lead is a critical role that requires extensive technical expertise in Salesforce, excellent problem-solving and communication skills, and experience in leading and mentoring technical teams. The candidate should be self-motivated, flexible, and able to work independently or in a team and provide guidance to team members. The candidate should also have a passion for Salesforce technology and be committed to delivering the best technical solutions as part of the support services provided to the clients.
Job Description: 5+ years of experience in Appian with overall 4+ years of Industry experience Lead the build, test, and delivery of intelligent automation solutions using industry leading vendor technologies Collaborate with diverse onshore / offshore teammates on the software development process and agile methodologies Strong understanding of Appian Objects such as Records, Reports, Tasks, News, Sites, Actions, Expression Rules, Constants, Query Rules, Web API, Interface Rules, CDTs, Process Models. Constants, Decisions, Integrations, Connected Systems, Data Stores, Groups, Feeds etc. Have worked on one or more end to end Appian BPM implementation (Design/Develop/Deploy/Package) Sound Knowledge of Appian Process/Solution and Infrastructure Architecture (Infrastructure Architecture must include knowledge of Appian In-Memory KDB Engines, Sizing, Scaling Vertically/Horizontally) Sound Knowledge App Servers such as JBOSS, TOMCAT etc. and Web Servers such as Apache etc. Integration with Web Services (SOAP and REST both), ESBs such as MuleSoft Ability to work within Safe Agile (Scrum/Kanban) Concepts and ability to understand and work using CICD Technologies such as Ansible ,Jenkins, Bitbucket, GitHub, Appian Senior Developer” certification is a MUST Strong communication and presentation skills, ability to provide right things to the client Provide support to consultants and clients and understand business issues and related challenges of the client’s organization and industry Supports the operations of the engagement team and management while performing as an integrated team member
2+ years of hands-on ServiceNow development experience. Strong expertise in ServiceNow ITOM and ITAM modules. Proven experience with CMDB design , data normalization , and discovery probes/sensors . Deep understanding of asset lifecycle , entitlement tracking , and license compliance . Experience integrating third-party tools (e.g., SCCM, JAMF, AWS, Azure) with ServiceNow. Proficiency with scripting in JavaScript and Glide APIs . Understanding of ITIL v3/v4 framework.
Role Title: ARIS Process Designer/Modeller Role title that this role reports to: Business Architect Role title two levels above this role: Head of Business Architecture About the Role As an ARIS Process Modeller , your role will be to ensure that our Group business processes are designed and modelled according to KPMG standards, in order to drive operational excellence and ongoing transformation. You will work closely with cross-functional teams, stakeholders, and business units to model processes using ARIS Business Process Modelling tools, ensuring alignment with strategic objectives and programme goals. Key Responsibilities Develop, maintain, and enhance detailed process models using ARIS modelling tools aligned to the New Horizon programme requirements. Analyze and validate business requirements to create accurate, actionable process models that reflect organisational workflows and hand-offs. Support business transformation efforts by designing future-state process models and identifying opportunities for efficiency, risk mitigation, and automation. Collaborate with stakeholders, business analysts, project managers, and IT teams to ensure process models meet the needs of multiple viewpoints and business scenarios. Facilitate workshops and interviews to gather process information, clarify ambiguities, and encourage stakeholder buy-in for process changes. Assist in managing and governing process documentation, maintaining version control, and ensuring models conform to ARIS modelling principles and company standards. Generate process artefacts and reports for communication, training, and governance purposes, adapting detail levels to suit various audiences. Contribute to process improvement initiatives by identifying bottlenecks, redundancies, and non-value-adding activities via modelling insights. Support the development of training materials and knowledge transfer sessions related to ARIS process modelling. Required Skills and Experience Proven hands-on experience with ARIS Business Process Modelling tool Strong understanding of business process management principles and methodologies, including process capture, analysis, and optimisation. Ability to translate complex business requirements into clear and structured process models (BPMN) using ARIS . Ability to adapt existing process diagrams into an agreed standard and levels according to governance requirements. Experience in collaborating with diverse stakeholders to elicit process details and align processes with business goals. Strong communication and facilitation skills to conduct workshops and present process modelling findings effectively. Experience supporting large-scale transformation programmes or projects, ideally within regulated or complex organisational environments. Detail-oriented with strong analytical and problem-solving skills. Experience modelling other operating model viewpoints other than process (eg organisational, stakeholder maps, data flow) that link into wider enterprise architecture would is desirable but not essential Ability to handle multiple priorities and work independently under programme timelines. Desirable Qualifications Working knowledge of Lean, Six Sigma, or other process improvement frameworks. Business analysis or operating model experience
Job Profile: Application Support Location: Bangalore/Noida We're looking at The candidate should have experience in SaaS application support and strong hands-on experience in SQL queries and Python. Job Description: We are seeking a knowledgeable and proactive Application Support Engineer to join our IT support team. This role focuses on providing exceptional support for SaaS and Commercial Off-The-Shelf (COTS) applications. The ideal candidate will exhibit expertise in troubleshooting access issues, resolving general inquiries, and collaborating on Python and C# scripts used for automation. The candidate should also have experience with complex SQL queries, code version management using GitHub Enterprise, ticket management, and Azure Functions. Additionally, this individual will contribute to improving existing processes, managing ongoing projects, and offering strategic suggestions to enhance our support operations. Mandatory: Python or C#, SQL Queries, Basic of Azure, SaaS - SSO Implementation Knowledge , OKTA Knowledge on DocuSign, Apptio, Qualtrics Good to have knowledge. 3-4 years of relevant experience Key Responsibilities: 1. Technical Support: Provide excellent technical support to customers or employees via various channels including in-person interactions, phone calls, email, or helpdesk software. Diagnose and troubleshoot issues related to SaaS and COTS applications, ensuring minimal disruption to users. Act as a liaison between end-users and higher-level support or development teams when necessary. 2. Incident Management: Respond promptly to customer or user-reported issues ensuring efficient and effective resolution. Log all service requests and document their resolutions in the ServiceNow ticketing system to maintain accurate and up-to-date records of incidents and solutions. Monitor and prioritize incidents based on impact and urgency, providing timely updates to stakeholders. 3. System Maintenance and Monitoring: Continuously monitor application performance to proactively identify and resolve potential issues. Perform routine application maintenance tasks, such as software updates and backup operations, to maintain optimal performance and integrity. Develop and implement monitoring tools and alerts to quickly identify and address application anomalies. 4. Automation, Scripting, and Code Enhancement: Assist the team in developing, testing, and troubleshooting Python and C# scripts used for automating various tasks and processes. Collaborate on creating new automation scripts and improving existing ones to enhance efficiency. Investigate issues within existing codebases and implement enhancements to improve functionality and performance. Utilize Azure Functions to develop and manage cloud-based automation solutions. 5. SQL Queries: Write, modify, and optimize complex SQL queries to retrieve and manipulate data as required. Troubleshoot and resolve database-related issues, ensuring data integrity and optimal performance. 6. Code Version Management: Manage and track code versions using GitHub Enterprise. Collaborate with development teams to ensure proper code integration and deployment practices. 7. Cloud Knowledge : Utilize and manage Azure cloud services. Develop and deploy solutions using Azure Functions and related tools. 8. Process Management and Improvement: Help manage and streamline existing IT support processes to maximize efficiency and user satisfaction. Provide recommendations for process enhancements based on best practices and feedback from users and team members. Lead and participate in projects aimed at improving support operations and services, ensuring timely and successful completion. Drive project deliverables, ensuring they are completed on-time and meet quality standards. 9. Training and Documentation: Create, update, and maintain comprehensive technical documentation, including FAQs, knowledge base articles, user manuals, and training materials. Conduct training sessions and provide guidance to users and team members on IT procedures, fostering a knowledgeable and self-sufficient user base. 10. Collaboration: Work closely with other IT team members and cross-functional departments to ensure seamless knowledge transfer and collaboration. Collaborate with different infrastructure teams to support and maintain complex IT environments. Actively participate in team meetings, providing insights and feedback to improve overall support practices. Requirements: Proven experience in application support or a similar role, with a focus on SaaS and COTS applications. Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues quickly and effectively. Proficiency in Python and C# scripting; experience with Azure Functions is strongly preferred. Expertise with complex SQL queries for data retrieval and database troubleshooting. Experience with code version management using GitHub Enterprise. Proficiency in using and managing the ServiceNow ticketing system. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users. Ability to manage and prioritize multiple tasks and projects efficiently in a fast-paced environment. Strong documentation skills with keen attention to detail.
Required Skills and Experience Proven hands-on experience withARIS Business Process Modelling tool Strong understanding of business process management principles and methodologies, including process capture, analysis, and optimisation. Ability to translate complex business requirements into clear and structured process models (BPMN) using ARIS. Ability to adapt existing process diagrams into an agreed standard and levels according to governance requirements. Experience in collaborating with diverse stakeholders to elicit process details and align processes with business goals. Strong communication and facilitation skills to conduct workshops and present process modelling findings effectively. Experience supporting large-scale transformation programmes or projects, ideally within regulated or complex organisational environments. Detail-oriented with strong analytical and problem-solving skills. Experience modelling other operating model viewpoints other than process (eg organisational, stakeholder maps, data flow) that link into wider enterprise architecture would is desirable but not essential Ability to handle multiple priorities and work independently under programme timelines. Desirable Qualifications Working knowledge of Lean, Six Sigma, or other process improvement frameworks. Business analysis or operating model experience ARIS Business Proce
Job Description: As a SailPoint Identity Security Consultant, you will be responsible for designing, deploying, and managing SailPoint identity solutions to ensure our clients maintain secure, compliant, and efficient identity governance frameworks. You will work closely with stakeholders to understand their identity management needs and implement solutions using SailPoint products. Key Responsibilities: Design and implement SailPoint identity governance solutions tailored to client needs. Collaborate with clients to gather business requirements and translate them into technical specifications. Deploy SailPoint IdentityNow and/or IdentityIQ modules to ensure robust access management. Develop and configure connectors for integration with various systems and applications. Conduct identity lifecycle management procedures, including user provisioning, de-provisioning, and role management. Configure and manage access reviews and certification campaigns. Provide technical support and troubleshooting for identity security issues. Conduct training for client teams on SailPoint usage and best practices. Stay updated with the latest IGA trends and SailPoint product developments. Ensure compliance with regulatory requirements and best practices in identity security. Create and maintain documentation related to architecture, configuration, and policies. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience with SailPoint IdentityNow and/or IdentityIQ. Strong understanding of identity governance and administration (IGA) concepts and practices. Experience in deploying and managing identity solutions in a corporate environment. Knowledge of related technologies such as Active Directory, LDAP, SSO, and federation protocols (SAML/OAuth). Strong problem-solving skills and ability to work independently or within a team. Excellent communication skills, both written and verbal. Relevant certifications (e.g., SailPoint Certified IdentityNow Engineer) are a plus. Preferred Skills: Familiarity with scripting languages such as Java, BeanShell, or PowerShell. Experience with workflow management and automation within SailPoint. Certified with ISC professional or Engineer certification Experience with cloud environments and integrations (e.g., AWS, Azure).
SAM Technical Full-time . Key Areas and Responsibilities Candidate should possess strong technical knowledge about SAM tools ServiceNow SAM Pro and Flexera , should have experience of carrying out Implementation, Configuration, and all back-end tech related operations on these tools (ServiceNow SAM Pro & Flexera). As a SAM Tech SME, you will work on Servicenow SAM Pro primarily , Flexera on case-to-case basis, following are the roles and responsibilities to manage: Lead the end-to-end implementation and customization of ServiceNow SAM Pro, ensuring alignment with business objectives and requirements. Spearhead the configuration of ServiceNow Discovery for various publishers, including Oracle GLAS Discovery, VMware, and other infrastructure components critical for SAM. Setup integrations for SCCM, Jamf, ILMT, and SAP to facilitate comprehensive SAM data collection. Configure SaaS integrations for major publishers like Microsoft 365, Adobe, Salesforce, and others, enhancing software asset visibility and control. Set up cloud cost management for platforms like Azure and Google, optimizing cloud spend and resource allocation. Perform basic ServiceNow administrative tasks, including plugin enablement, update set management, and service catalog configurations. Apply foundational knowledge of CMDB and CSDM to ensure effective configuration management. Utilize basic software asset management expertise to handle entitlement loads, model normalization, and reconciliation processes. Demonstrated proficiency in licensing for at least one software publisher is preferred. Qualification Completed undergraduate/graduate degree from an accredited college/university. Desired Skills and Experience 2-7 years of experience in SAM Tech skillset Strong communication and interpersonal skills and the ability to be on calls with clients and third parties in challenging surroundings. Experience with data analysis tools including Excel, Word, and PowerPoint Excellent analytical, research, organizational, issue identification, prioritization, and resolution and report writing skills. Experience of working in teams and overseeing SAM process, organization and tool assessments and experience with market leading SAM tool Flexera, ServiceNow SAM Pro.
FIND ON MAP