ServiceNow Administrator

As a ServiceNow Administrator reporting directly to the Product Owner for ServiceNow, you will play a key role in mentoring other administrators to enhance their platform mastery and drive continuous service improvements. Your understanding of modules like Incident Management, Change Management, Problem Management, and CMDB will be crucial. Additionally, your proficiency in creating workflows, configuring forms, managing user roles, and utilizing JavaScript to write efficient scripts using Glide API is essential. Responsibilities: - Preferably hold a Certified ServiceNow System Administrator certification - Develop ServiceNow software solutions using JavaScript, Web Service, HTML, and CSS - Collaborate with Service Asset & Configuration Management teams for expanded Discovery functionality - Create custom portal web pages in ServiceNow using Bootstrap and Angular JS JavaScript frameworks - Manage CMDB health to support Assets and Configuration - Configure and create notifications, UI pages, UI macros, scripts, etc., in ServiceNow - Responsible for application support, operational activities, code migrations, replications, patching, and upgrades following company policies and standards - Create and maintain process and knowledge documentation for ServiceNow Admins and end-users - Utilize ServiceNow import templates for data loading and extraction - Manage the setup, administration, and configuration of field system support application and tools - Understand new ServiceNow features, drive platform expansion, and stay updated on ServiceNow updates and deprecated functionality - Minimum 4 years of IT experience in application operations within a large-scale complex environment Qualifications: - Bachelor's degree in computer science, Data Analytics, or equivalent experience - Minimum 4+ years of hands-on experience as a ServiceNow Administrator with expertise in various ServiceNow modules - Proficiency in JavaScript, HTML, CSS, REST APIs, Flow Designer, Process Automation Designer, and Integration Hub - Experience working with enterprise systems like HRIS, ERP, CRM, and designing playbooks within CSM using the CSM Agent Workspace - Strong verbal and written communication skills, ability to explain complex technical requirements to non-technical individuals - Capacity to work independently in complex projects with significant responsibility - Thorough knowledge of SDLC In this role, your energy and expertise as a ServiceNow specialist will be invaluable in delivering exceptional service to the company's clients.,