23 Support Processes Jobs

Lead the professional services and technical support charter for the client Must have at least 15 years of relevant experience in the SAAS space About Our Client Our client is a Series D funded SAAS organisation, on its IPO pathway. We are mandated to hire a key leader in their Customer Operations charter, reporting to their CCO. Job Description Lead and manage the professional services and technical support teams to deliver outstanding customer experiences. Develop and implement processes to improve operational efficiency and service quality. Collaborate with cross-functional teams to ensure seamless product deployment and support. Monitor and analyse key performance metrics to drive contin...

In this role as a Senior Manager at our company, you will have the responsibility of effectively managing various assignments while contributing in a technical or professional capacity. Your focus will be on overseeing functional areas to achieve staff and customer objectives. You will establish departmental goals, communicate them, and implement strategies to ensure their realization, all while optimizing available resources. Your key responsibilities will include: - Demonstrating leadership in building and managing global technical support teams, driving operational excellence, and mentoring high-performing individuals. - Prioritizing customer satisfaction, reducing time to resolution (TTR...

About Hevo Hevo (www.hevodata.com) is a simple, intuitive, and powerful No-code Data Pipeline platform that enables companies to consolidate data from multiple software for faster analytics. Hevo powers data analytics for 2000+ data-driven companies across multiple industry verticals, including Cult.fit, Postman, ThoughtSpot, Jawa Motorcycles. By automating complex data integration tasks, Hevo allows data teams to focus on deriving groundbreaking insights and driving their businesses forward. Hevo's mission is simple but bold: Build technology from India, for the world that is simple to adopt and easy to access so that everyone can unlock the potential of data. Based in San Francisco and Ban...

As a ServiceNow Administrator reporting directly to the Product Owner for ServiceNow, you will play a key role in mentoring other administrators to enhance their platform mastery and drive continuous service improvements. Your understanding of modules like Incident Management, Change Management, Problem Management, and CMDB will be crucial. Additionally, your proficiency in creating workflows, configuring forms, managing user roles, and utilizing JavaScript to write efficient scripts using Glide API is essential. Responsibilities: - Preferably hold a Certified ServiceNow System Administrator certification - Develop ServiceNow software solutions using JavaScript, Web Service, HTML, and CSS - ...

Role Overview: As a member of the Support organization at Oracle, your main focus will be on delivering post-sales support and solutions to the Oracle customer base. You will serve as an advocate for customer needs, resolving post-sales non-technical customer inquiries via phone and electronic means. Additionally, you will handle technical questions regarding the use of and troubleshooting for Oracle's Electronic Support Services. Being a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Key Responsibilities: ...

Role Overview: As a member of the Support organization at Oracle, your primary focus is to deliver post-sales support and solutions to Oracle's customer base. You will serve as an advocate for customer needs by resolving post-sales non-technical customer inquiries via phone and electronic means. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. You will be a key point of contact for customers, responsible for fostering customer relationships with Support and providing guidance to internal Oracle employees on various customer situations and escalated issues. Key Responsibilities: - Interface with the customer...

As a Senior Consultant (Oracle Database) at our company, you will be responsible for developing technical solutions to meet business requirements gathered and documented by functional consultants. Your key responsibilities will include identifying and resolving key issues related to code change requirements and bug fixes, supporting Oracle ERP products and services from a technical aspect, and conducting knowledge transfer sessions within the Oracle team and to end users. Additionally, you will work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work. Key Responsibilities: - Develop technical solutions to meet bus...

About Hevo Hevo is a simple, intuitive, and powerful No-code Data Pipeline platform that enables companies to consolidate data from multiple software for faster analytics. Our platform powers data analytics for over 2000 data-driven companies, including Cult.fit, Postman, ThoughtSpot, and Jawa Motorcycles. By automating complex data integration tasks, Hevo allows data teams to focus on deriving groundbreaking insights and driving their businesses forward. Our mission at Hevo is to build technology from India for the world that is simple to adopt and easy to access so that everyone can unlock the potential of data. With headquarters in San Francisco and Bangalore, Hevo has experienced exponen...

You will report to the Director, Technical Support and work from the Pune office. As the Manager, Technical Support, you will lead a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. Your role will involve overseeing the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. Additionally, you will help develop and implement strategies to improve advanced support services and increase customer experience. Your responsibilities will include supervising, mentoring, hiring, and providing guidance to a team of Tech...

As a member of the Support organization at Oracle, your primary focus will be to provide post-sales support and solutions to our customer base. You will serve as an advocate for customer needs, addressing post-sales non-technical inquiries via phone and electronic channels. Additionally, you will handle technical inquiries related to the use of and troubleshooting for our Electronic Support Services. In this role, you will act as a key point of contact for customers, fostering customer relationships with Support and offering guidance to internal Oracle employees on various customer situations and challenges. In the position of Systems Engineer, you will engage with the customer's IT staff re...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

Minimum qualifications: You hold a Bachelor's degree in Computer Science, a related technical field, or possess equivalent practical experience. With 2 years of hands-on experience in designing, developing, or troubleshooting Linux and networking, you have a solid foundation in this domain. Your expertise also extends to creating or optimizing deployment or support processes for Linux-based desktops and servers, software, and patches. Preferred qualifications: You have experience in automating/scripting support processes and are familiar with Google Cloud Platform. Your understanding of IT infrastructure equips you to troubleshoot issues effectively. Along with excellent customer service ski...

As the Software Delivery Head based in Chennai, India, you will play a pivotal role in leading the software development efforts for the Connected Selling initiative and Digi-Chem offerings across various segments. Your primary responsibility will be to ensure end-to-end software delivery, emphasizing on quality and speed of execution for both web and mobile platforms. You will oversee the entire software development lifecycle, implement industry best practices, and establish sustainable development and support processes. Additionally, you will focus on recruiting, nurturing, and motivating talent while actively engaging in detailed problem-solving as a hands-on technical leader. Collaboratio...

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or r...

The ideal candidate for this role should possess strong communication skills both verbally and in written English. You must be self-managed, responsive, and dedicated to providing excellent customer support. Being a quick learner and proactive in developing new skills while collaborating effectively with the team is essential. You should have a sense of urgency and the ability to manage multiple work requirements to meet deadlines. Flexibility and enthusiasm to exceed given instructions to create business value are highly valued. In terms of technical skills, you should have intermediate to advanced knowledge of Power BI and solid experience in the specification, design, development, or impl...

You should have at least 5-6 years of experience in Incident/Change/Problem Management, including Java Application Support & Relational DB experience. Your role will involve managing Incidents, Major Incidents, Problems, Service requests, and Change requests using the ITIL service management framework. You will also be responsible for supporting process improvements, analyzing performance KPIs, and providing service reporting to key stakeholders. Additionally, you will play a crucial role in maintaining support processes and documentation, ensuring integration between Incident, Problem, and Change Management processes, and running the Change Control process including CAB meetings. It will be...

The Customer Value Partner position at Phenom People in Visakhapatnam, Andhra Pradesh, India, offers an exciting opportunity to join the Customer Success team. As a Customer Enablement Specialist, your primary responsibility will be to deliver exceptional customer service and support to ensure customer success. You will engage with customers, address their inquiries promptly and professionally, troubleshoot any issues they encounter, and offer effective solutions. Building strong relationships with customers, monitoring their satisfaction levels, and identifying areas for improvement will be crucial aspects of your role. Additionally, you will assist in onboarding and training customers, tra...

As a DevOps Application Support, you will be responsible for providing support for various applications in a financial firm. You should have a strong understanding of Unix/Windows systems, databases, Unix scripting, JMX, and general financial data. Your role will require multitasking abilities and the coordination of IT support activities across multiple applications. Key qualifications for this position include a minimum of 3 years of experience in supporting applications within a financial firm. You should have a proven track record in implementing and refining support processes, as well as the ability to influence different peer groups. Strong interpersonal skills and excellent verbal and...

As a Senior Customer Experience Engineer at Hevo, you will play a crucial role in ensuring customer satisfaction and enhancing their experience with our product. Hevo Data is a San Francisco/Bangalore-based company with a global presence and a strong customer base across various industries. Backed by investors like Sequoia Capital, Chiratae, and Qualgro, we are focused on enabling companies to become data-driven through our automated data pipelines. Your responsibilities will include taking full ownership of and resolving customer issues within defined SLAs. You will work independently to solve customer problems and collaborate with the Product and Engineering teams when needed. Additionally...

The Service Desk Associate acts as the first line of support for technical issues and service requests, providing essential intake, triage, and routing services across multiple capability groups. You are responsible for capturing accurate issue details, ensuring timely routing to resolver teams, and executing defined Level 1 tasks based on SOPs. In addition, you play a critical part in maintaining service quality by monitoring SLA adherence and escalating potential breaches to team leaders. This position requires excellent communication skills, strong attention to detail, and a customer-focused mindset to help maintain a high standard of IT service delivery. Key Responsibilities: Ticket Tria...

The position at Birlasoft requires a candidate with a strong understanding of Oracle EDI and Oracle OM processes. As a JDE EDI professional, you will be responsible for relating product functionality to business processes and providing implementation advice to customers to meet their specific business scenarios. You must have deep knowledge and experience in e-commerce gateway setups and processes, as well as standard Shipping processes and setups within Oracle OM. Additionally, familiarity with PO setups and processes, especially regarding supplier setups, is essential for this role. Your primary responsibilities will include collaborating with the Corp EDI team and business users to gather...

The ideal candidate should have strong experience in Oracle ASCP & GOP, having successfully completed at least one end-to-end implementation of Oracle EBS with a primary focus on ASCP/GOP. Your project experience should include implementation, rollouts, enhancements, and support. You should possess good knowledge of Supply Chain Management related business processes and Oracle configurations/functional setups, profile options, flex-fields, and functional interfaces for R12 EBS. Additionally, you should have functional experience in requirement gathering, solution designing, testing, implementation, and support processes. Your responsibilities will also include working on customizations, repo...

Job Type: Full Time Work Type: Onsite Job Description: Understand support procedures and methodologies. Monitor system health, identify issues, and perform troubleshooting on identified issues. Should be able to communicate with the customer and handle the customers stakeholders. Should be aware of the complete Incident Management process. Perform troubleshooting for SailPoint IIQ issues. Execute minor system upgrades and patches related to the product. Collaborate with other Team member (Implementation team member) for complex problem resolution. Monitor and maintain SailPoint IIQ system health and performance. Provide technical support for user issues and queries. Write and optimise SQL qu...