15 Support Processes Jobs

You will report to the Director, Technical Support and work from the Pune office. As the Manager, Technical Support, you will lead a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. Your role will involve overseeing the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. Additionally, you will help develop and implement strategies to improve advanced support services and increase customer experience. Your responsibilities will include supervising, mentoring, hiring, and providing guidance to a team of Technical Account Managers and Tier 3 technical support professionals. You will foster a positive and collaborative team environment to encourage productivity and innovation. Developing and implementing support processes to increase efficiency and enhance customer satisfaction will be a key part of your role. You should have experience handling support requests from various channels and allocating resources to meet service level agreements (SLAs). Handling escalated customer issues, providing expert technical assistance, and ensuring swift resolution will also be part of your responsibilities. Communication of technical information to all customers and collaborating with product development, sales, and marketing teams to relay customer feedback and contribute to product improvements are essential aspects of the role. Working with the training department to ensure technical support staff is up-to-date with product knowledge is also required. You will participate in cross-functional meetings to align support strategies with overall company goals and analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery. Regular reporting on measurements and presenting findings to the senior management team, as well as driving continuous improvement initiatives to enhance support processes, customer satisfaction, and team performance, will also be part of your responsibilities. To be successful in this role, you should have at least 5 years of experience in building a technically focused, customer-facing, advanced experience support team and cross-functional collaboration with other teams. Experience with mainstream ERP, CRM, or accounting SaaS software, excellent knowledge of CRM tools like Salesforce and ServiceNow, as well as presentable experience in support process engineering and improvement are required. Avalara offers a competitive compensation package, paid time off, and paid parental leave. Additionally, employees are eligible for bonuses, and benefits such as private medical, life, and disability insurance. Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into business practices and organizational culture. The company has employee-run resource groups focused on diversity and inclusion. Avalara is an equal opportunity employer that values innovation, disruptive thinking, and a culture that empowers its people to succeed.,

As a member of the Support organization at Oracle, your primary focus will be to provide post-sales support and solutions to our customer base. You will serve as an advocate for customer needs, addressing post-sales non-technical inquiries via phone and electronic channels. Additionally, you will handle technical inquiries related to the use of and troubleshooting for our Electronic Support Services. In this role, you will act as a key point of contact for customers, fostering customer relationships with Support and offering guidance to internal Oracle employees on various customer situations and challenges. In the position of Systems Engineer, you will engage with the customer's IT staff regularly. Whether working on-site at the client's location or remotely, you will be responsible for resolving moderately sophisticated technical issues related to the installation, maintenance, repair, and workarounds for Oracle products. A sound knowledge of select Oracle products and supported platforms is required. You will have the opportunity to collaborate with senior engineers and management, with some autonomy in your work. Your responsibilities will include working independently within established policies and procedures, ensuring high levels of customer satisfaction through effective customer interaction. A Bachelor's degree in Computer Science, Engineering, or equivalent experience is preferred, along with at least two years of related experience. This position is classified at Career Level - IC3. The Advanced Customer Services (ACS) division within Oracle's Customer Service Organization specializes in establishing long-term relationships with customers through service contracts and project-based services. ACS offers a wide range of IT services on fixed-price and T&M basis, catering to large Oracle customers with critical applications and processes. This unit provides tailored support to ensure that organizations derive maximum value and performance from their Oracle technology investments. As part of the Oracle Advanced Customer Services team, you will be involved in installing, configuring, and coordinating Oracle WebLogic Server. You should possess expert knowledge of Oracle WebLogic Architecture, clustering, domain configuration, and performance tuning. Experience with WebLogic upgrades, patching, and troubleshooting is essential. Strong communication skills, customer leadership abilities, and a proactive approach to problem-solving are key requirements for this role. Candidates with additional skills in Docker, Kubernetes, Containers, Oracle Enterprise Manager (OEM), and Oracle certifications will be preferred. The role may involve some travel and requires availability to work in a 24x7 environment. At Oracle, we value diversity and inclusion, fostering a culture that celebrates varied perspectives and insights. Our commitment to inclusivity extends to providing reasonable accommodations for individuals with disabilities throughout the recruitment process and in their roles. We strive to create a work environment where all voices are heard and valued, driving innovation and excellence in our endeavors. Oracle, as a global leader in cloud solutions, thrives on innovation and diversity. Our inclusive workforce, built on integrity and collaboration, has enabled us to adapt and succeed in a rapidly changing landscape for over four decades. We offer a competitive suite of employee benefits, including medical coverage, life insurance, retirement planning, and more, designed to prioritize our employees" well-being and growth. If you require assistance or accommodation due to a disability during the application process or in your role at Oracle, please contact us at +1 888 404 2494, option one. We are committed to supporting individuals with disabilities in performing their essential job functions.,

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit TL-Cisco ACI,Network Automation Job Summary The Track Lead for Support & Operations plays a vital role in managing operations while focusing on continuous improvement and problem-solving. This position is key in ensuring that client SLAs are consistently met by empowering teams and enhancing operational systems. As a leader, the Track Lead will drive innovation and foster effective communication within project teams to achieve organizational goals. (1.) Key Responsibilities 1. Implement Cisco Aci And Network Automation Tools To Enhance Operational Systems, Improving Management Reporting And Streamlining Information Flow. 2. Analyze Client Requirements And Ensure The Support Team Meets Client Expectations Through Effective Monitoring And Performance Metrics. 3. Lead And Mentor Project Teams By Establishing Clear Communication Channels And Aligning Project Goals With Organizational Objectives. 4. Introduce Innovative Strategies And Process Improvements That Contribute To Overall Organizational Progress And Efficiency. 5. Develop Tailored Solutions Using Network Automation Technologies That Align With Customer Needs And Drive Successful Business Outcomes. Skill Requirements 1. Proficient In Network Automation Tools And Technologies, Particularly Cisco Aci. 2. Strong Understanding Of Operational Management And Support Processes. 3. Excellent Problem-Solving Skills And Ability To Enhance Business Processes. 4. Effective Leadership And Team Management Abilities. Certification 1. Optional But Valuable: Cisco Certified Network Professional (Ccnp) Or Related Certifications In Network Automation. Skill (Primary) Data Center-Network Data-Network Data

Minimum qualifications: You hold a Bachelor's degree in Computer Science, a related technical field, or possess equivalent practical experience. With 2 years of hands-on experience in designing, developing, or troubleshooting Linux and networking, you have a solid foundation in this domain. Your expertise also extends to creating or optimizing deployment or support processes for Linux-based desktops and servers, software, and patches. Preferred qualifications: You have experience in automating/scripting support processes and are familiar with Google Cloud Platform. Your understanding of IT infrastructure equips you to troubleshoot issues effectively. Along with excellent customer service skills, you possess strong organizational, prioritization, multitasking, communication, and leadership skills. About The Job: As a Corporate Operations Engineer in the IT Support Technician team of a renowned technology company, you play a crucial role in supporting the people and technology that drive Google's operations. Your responsibilities include providing front-line user support for internal tools and technologies, contributing to technical projects, process improvement, and documentation efforts. The Platforms and Devices team focuses on Google's computing software platforms across various environments, including desktop, mobile, and applications, along with the company's first-party devices and services that integrate Google AI, software, and hardware. Through research, design, and development, this team aims to enhance user interaction with computing, creating innovative experiences for users worldwide. Responsibilities: - Enhance the productivity of silicon engineers through dedicated support. - Develop scripts, tools, processes, or solutions to enhance user productivity, automate tasks, and prevent issues as part of global service enhancements. - Collaborate with peers, vendors, and technical support teams to streamline troubleshooting, processes, and incident resolution promptly. - Continuously innovate by creating scripts, tools, processes, or solutions to drive user productivity and prevent recurring issues in alignment with global service enhancements.,

As the Software Delivery Head based in Chennai, India, you will play a pivotal role in leading the software development efforts for the Connected Selling initiative and Digi-Chem offerings across various segments. Your primary responsibility will be to ensure end-to-end software delivery, emphasizing on quality and speed of execution for both web and mobile platforms. You will oversee the entire software development lifecycle, implement industry best practices, and establish sustainable development and support processes. Additionally, you will focus on recruiting, nurturing, and motivating talent while actively engaging in detailed problem-solving as a hands-on technical leader. Collaboration with stakeholders to define and achieve software development goals that align with the company's digital strategy will be a key aspect of your role. You will lead the efficient and high-quality execution of the digital portfolio by utilizing internal and external resources effectively. Developing and implementing scalable processes for software development, deployment, and support will be crucial, utilizing frameworks like the Phase Gate process for cross-functional engagement and delivery accountability. Identifying skill gaps and addressing them through strategic hiring, partnerships, and upskilling initiatives will be essential in this role. Actively mentoring and motivating team members by providing real-time coaching, assigning developmental projects, and fostering career growth will also be part of your responsibilities. You will ensure that global digital initiatives enhance the customer experience and drive the adoption of digital solutions by collaborating effectively with cross-functional teams. As a technical authority, you will provide guidance on architecture, design, and implementation, while ensuring that the software solutions are developed and deployed effectively in Azure or AWS environments. Your role will require a Bachelor's or Master's degree in Computer Science/Engineering, Chemical/Electrical/Mechanical Engineering, Physics, Chemistry, or related fields, along with a minimum of ten years of experience leading and managing large, global digital teams. Experience in managing digital projects, including IoT and data science solutions, and establishing strategic relationships with external partners is essential. A deep background in Web and mobile software solutions development, along with strong technical skills in various areas of the IoT stack, will be beneficial for this role. If you possess a strategic mindset, strong leadership skills, and a passion for driving digital innovation, we encourage you to apply for this exciting opportunity to lead our software delivery efforts and make a significant impact on our digital transformation journey.,

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: Overall System Administration of NSN OSS Netact End-to-end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications. Integration of core nodes with NSN OSS. Trouble Ticket /Change Request handling as per SLA/WLA. Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for complex faults. To handle emergencies and on-call support (24X7). Solution Management for Customized Business Objects Templates / Reports. Coordination with 3PP support team for resolution. Coordination with external suppliers for 3PP Hardware Support. Administrator-level experience in Business Objects, Citrix or similar tools Knowledge in Linux-level scripting. The skills you bring: Minimum 1 to 2 years of relevant experience of which at least 1 year must have been spent working on NSN OSS (Netact). Should have good knowledge & understanding of GSM / WCDMA/LTE/5G. Good Knowledge & Skills on System Administration of NSN OSS. Good Knowledge & Understanding of TCP IP, Networking & Sybase environment and Linux. Should have good knowledge & understanding of Support Processes. Should be customer-oriented. Should work well under time constraints. Should have good oral & written communication skills. Should actively contribute to improvements and changes Why join Ericsson At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply ,

The ideal candidate for this role should possess strong communication skills both verbally and in written English. You must be self-managed, responsive, and dedicated to providing excellent customer support. Being a quick learner and proactive in developing new skills while collaborating effectively with the team is essential. You should have a sense of urgency and the ability to manage multiple work requirements to meet deadlines. Flexibility and enthusiasm to exceed given instructions to create business value are highly valued. In terms of technical skills, you should have intermediate to advanced knowledge of Power BI and solid experience in the specification, design, development, or implementation of BI solutions. A good understanding of data security and section access models, as well as knowledge in data management and Python/R programming, is required. Strong user experience skills and the ability to provide appropriate advice to the business are necessary. Proficiency in working with complex data models and different schemas, along with experience in SQL/Dataverse, relational databases, and dimensional modeling, will be beneficial. Optional skills that would be advantageous include having a Power BI certification, any certification in Data Analytics/Data Engineering, knowledge of REST API connections/Power Connectors, experience with SAP BW and queries, experience with finance operations data, hands-on GUI development in BI, and familiarity with an agile development process. As for the roles and responsibilities, you will be responsible for providing business solutions for reporting and analysis using Power BI, SQL, and Dataverse. You will need to enhance and optimize existing solutions towards 100% automation and superior user satisfaction. Collaborating on new innovative solutions for the finance community using the latest technologies is part of the job. Rigorous detailed analysis, issue resolution, and data quality checks are crucial tasks. You will also prepare and execute test cases, ensure quality solutions for stakeholders, keep stakeholders updated on projects, assist in user acceptance tests, troubleshoot, provide end-user support, document technical specifications and user guidelines, and deliver end-user trainings. Driving innovative initiatives across projects and sharing best practices are expected. About 7N: 7N has been at the forefront of digitalization for decades. Our consultants work globally across industries to deliver projects that define new digital realities. We offer a specialized portfolio of IT services and solutions provided by the top 3% of IT professionals. Our expertise spans various industries, enabling digital transformation across the IT project life cycle. Benefits: - Opportunity to work with the latest technologies and be among the top 3% of technical consultants in your domain. - Excellent health benefits. - Competitive salary structure without any hidden deductions. - Work culture that provides flexibility, sensitivity, growth, and respect. - Association with a value-driven organization.,

You should have at least 5-6 years of experience in Incident/Change/Problem Management, including Java Application Support & Relational DB experience. Your role will involve managing Incidents, Major Incidents, Problems, Service requests, and Change requests using the ITIL service management framework. You will also be responsible for supporting process improvements, analyzing performance KPIs, and providing service reporting to key stakeholders. Additionally, you will play a crucial role in maintaining support processes and documentation, ensuring integration between Incident, Problem, and Change Management processes, and running the Change Control process including CAB meetings. It will be your responsibility to follow up on post-incident reviews, capture root causes of major incidents, and drive corrective actions to conclusion. Moreover, you should possess excellent attitude, soft skills, and communication skills to handle technically critical situations, lead a team of experts, and come up with effective solutions. A DevOps mindset is essential, along with customer-centric thinking and fluent English language proficiency. Knowledge of other languages such as German or French would be a plus. Join NTT DATA Business Solutions, a fast-growing international IT company and one of the world's leading SAP partners, to transform SAP solutions into value.,

The Customer Value Partner position at Phenom People in Visakhapatnam, Andhra Pradesh, India, offers an exciting opportunity to join the Customer Success team. As a Customer Enablement Specialist, your primary responsibility will be to deliver exceptional customer service and support to ensure customer success. You will engage with customers, address their inquiries promptly and professionally, troubleshoot any issues they encounter, and offer effective solutions. Building strong relationships with customers, monitoring their satisfaction levels, and identifying areas for improvement will be crucial aspects of your role. Additionally, you will assist in onboarding and training customers, track their usage, provide feedback to management, and work on developing and implementing customer success strategies. To be successful in this role, you should possess a Bachelor's degree in a related field along with at least 3 years of customer service experience. Excellent communication and interpersonal skills, the ability to work both independently and collaboratively, strong problem-solving abilities, proficiency in MS Office and CRM software, and knowledge of customer success best practices are essential qualifications. Candidates with a background in management consulting, functional HR talent acquisition, talent management, customer success, or account management are preferred. Preferred qualifications include experience in consulting, testing, support, AI-powered technologies in the HR space, or fast-growing technology/SaaS companies. Additionally, knowledge of enterprise implementations, professional services, support processes, and the ability to provide trainings, demos, and participate in webinars/conferences will be advantageous. Strong verbal and written communication skills are highly valued in this role. Phenom People offers a range of benefits to support employee well-being and development, including health and wellness programs, flexible working hours, parental leave, and opportunities for career growth within the organization. The company fosters a diverse and inclusive work environment where every employee is valued and encouraged to contribute their unique perspectives. Join Phenom People in revolutionizing the HR tech space and making every talent moment Phenomenal!,

As a DevOps Application Support, you will be responsible for providing support for various applications in a financial firm. You should have a strong understanding of Unix/Windows systems, databases, Unix scripting, JMX, and general financial data. Your role will require multitasking abilities and the coordination of IT support activities across multiple applications. Key qualifications for this position include a minimum of 3 years of experience in supporting applications within a financial firm. You should have a proven track record in implementing and refining support processes, as well as the ability to influence different peer groups. Strong interpersonal skills and excellent verbal and written communication are essential for effective collaboration. In this role, you will be expected to react appropriately to challenging situations, such as managing production outages. Additionally, having the ability to develop or work with Java would be beneficial. If you meet these qualifications and are interested in this opportunity, please send your latest profile to the email provided above.,

As a Senior Customer Experience Engineer at Hevo, you will play a crucial role in ensuring customer satisfaction and enhancing their experience with our product. Hevo Data is a San Francisco/Bangalore-based company with a global presence and a strong customer base across various industries. Backed by investors like Sequoia Capital, Chiratae, and Qualgro, we are focused on enabling companies to become data-driven through our automated data pipelines. Your responsibilities will include taking full ownership of and resolving customer issues within defined SLAs. You will work independently to solve customer problems and collaborate with the Product and Engineering teams when needed. Additionally, you will focus on minimizing escalations and improving the overall customer experience by handling tickets efficiently. In this role, you will also contribute to the effective functioning of the team's systems and processes by following defined procedures and suggesting improvements where necessary. Being a self-starter is essential, as you will be expected to create and maintain SOPs and knowledge base articles, enhance your technical knowledge, and share your expertise with the team. To excel in this position, you should have a strong understanding of cloud technologies, database concepts, and troubleshooting skills. Knowledge of data warehousing, ETL processes, RestAPIs, and webhooks is also important. Proficiency in SQL, Java, or other object-oriented programming languages is required, along with experience in email support operations and mentoring a team. Key elements for success in this role include excellent communication skills, attention to detail, curiosity, customer obsession, problem-solving abilities, and the capacity to research, analyze, and synthesize information effectively. The ideal candidate for this position would have 4-6 years of technical product support experience with a focus on JDBC integration, database administration, and B2B tech product companies. If you are passionate about delivering exceptional customer service, have a technical background, and are eager to contribute to a fast-growing data company, this role at Hevo could be the perfect fit for you. Join us in our mission to empower companies worldwide to leverage data-driven insights and drive business growth.,

The Service Desk Associate acts as the first line of support for technical issues and service requests, providing essential intake, triage, and routing services across multiple capability groups. You are responsible for capturing accurate issue details, ensuring timely routing to resolver teams, and executing defined Level 1 tasks based on SOPs. In addition, you play a critical part in maintaining service quality by monitoring SLA adherence and escalating potential breaches to team leaders. This position requires excellent communication skills, strong attention to detail, and a customer-focused mindset to help maintain a high standard of IT service delivery. Key Responsibilities: Ticket Triage and Routing: Review and triage all inbound tickets by collecting necessary issue details and assigning them to the appropriate resolver queues within the defined scope of services. Inbound Call Handling: Receive and process inbound support calls from users, ensuring accurate documentation and ticket creation based on the conversation and issue raised. Customer Escalation Management: Handle ticket escalations from customers in cases of service failures. Ensure that escalations are acknowledged and directed to the appropriate resolver groups in a timely manner. SLA Queue Monitoring: Continuously monitor SLA-based queues and proactively identify tickets that are approaching breach timelines. Notify team leads to enable timely resolution and SLA compliance. Execution of L1 SOP Tasks: Perform basic operational tasks as defined under Level 1 Standard Operating Procedures (SOPs) across various capability groups. These tasks may include routine system checks, report generation, or environment health verifications. Coordination with NOC Team: Although the responsibility of publishing service outage communication has transitioned to the NOC team, you must remain aligned with NOC during outages to ensure internal awareness and timely updates when needed. Job Requirements: Technical Skills: - Bachelor's degree (in IT would be preferred) - Experience range: 0 to 6 months of experience - Desirable working on Azure/AWS/M365 services - Desirable Qualifications: ITIL Foundation Level certified/Microsoft Azure fundamentals (AZ-900)/Microsoft 365 Fundamentals (MS-900) Skills & Competencies: - Strong written and verbal communication skills with a customer-first approach and professionalism under pressure - Ability to follow documented processes and SOPs with accuracy and consistency - High attention to detail, especially in documentation and data entry - Basic understanding of IT systems, ticketing platforms, and support processes - Proactive, organized, and capable of managing multiple tasks effectively in a fast-paced environment - Team-oriented mindset with a strong sense of accountability and reliability - Enthusiastic about working in a structured, process-driven support environment - Open to learning, continuous improvement, and contributing to a central knowledge base for process efficiency - Willingness to work rotational shifts, including weekends and holidays, to support 24x7 service operations Company description: Why SoftwareOne Looking for an internship or first job Starting your career is complicated, isn't it Not with us! You can become a new #swomie and enjoy the advantages we have prepared for new talents, as we want you to gain experience but also develop your career at a global company: - Intensive - and continuous training, the IT world is moving forward and we don't miss a thing! - Mentoring - You will have your own mentor to guide and help you. - Involvement - The best professionals ready to teach you as much as you want. At SoftwareOne, we offer you a Junior position in our Service Desk team. And the best part - we teach you everything you need to know through our SoftwareOne Academy!,

The position at Birlasoft requires a candidate with a strong understanding of Oracle EDI and Oracle OM processes. As a JDE EDI professional, you will be responsible for relating product functionality to business processes and providing implementation advice to customers to meet their specific business scenarios. You must have deep knowledge and experience in e-commerce gateway setups and processes, as well as standard Shipping processes and setups within Oracle OM. Additionally, familiarity with PO setups and processes, especially regarding supplier setups, is essential for this role. Your primary responsibilities will include collaborating with the Corp EDI team and business users to gather information, guide users, and implement EDI for various customers and suppliers. You will need to demonstrate proficiency in Order Management related business processes, functional setups, profile options, flex-fields, and functional interfaces for R12 EBS. Moreover, you will be involved in requirement gathering, solution designing, testing, implementation, and support processes. Strong analytical and problem-solving skills are crucial, along with the ability to troubleshoot issues and effectively communicate functional details to end users. Being a self-motivated team player, you should be able to work independently as well as part of a team while possessing excellent written and verbal communication skills. This role may require you to work in different time zones to ensure effective collaboration with global teams and stakeholders. If you are a BE/Btech graduate with the required skills and experience, we encourage you to apply for this exciting opportunity based in Pune.,

The ideal candidate should have strong experience in Oracle ASCP & GOP, having successfully completed at least one end-to-end implementation of Oracle EBS with a primary focus on ASCP/GOP. Your project experience should include implementation, rollouts, enhancements, and support. You should possess good knowledge of Supply Chain Management related business processes and Oracle configurations/functional setups, profile options, flex-fields, and functional interfaces for R12 EBS. Additionally, you should have functional experience in requirement gathering, solution designing, testing, implementation, and support processes. Your responsibilities will also include working on customizations, reports, interfaces, etc. over the MSC schema. It is essential to have an understanding of software development methodologies, development processes, change management, and deployment procedures. You should be experienced in gathering user requirements, understanding and interpreting requirements specifications, and be able to analyze, troubleshoot, and effectively communicate functional details to end users. Collaborating with Oracle Technical Support on SR resolution is also part of the role. As a self-motivated team player, you should have the ability to work independently as well as part of a team. Strong analytical and problem-solving skills are required, along with excellent written and verbal communication skills. Experience with other VCP modules like Advanced Planning Command Center (APCC), Inventory Optimization (IO), and Production Scheduling (PS) would be considered an added advantage.,

Job Type: Full Time Work Type: Onsite Job Description: Understand support procedures and methodologies. Monitor system health, identify issues, and perform troubleshooting on identified issues. Should be able to communicate with the customer and handle the customers stakeholders. Should be aware of the complete Incident Management process. Perform troubleshooting for SailPoint IIQ issues. Execute minor system upgrades and patches related to the product. Collaborate with other Team member (Implementation team member) for complex problem resolution. Monitor and maintain SailPoint IIQ system health and performance. Provide technical support for user issues and queries. Write and optimise SQL queries for reporting and troubleshooting. Utilize REST APIs to integrate and enhance IAM solutions. Maintain documentation of system configurations and changes. Participate in customer calls and provide the fix. Ensure compliance with security policies and procedures. Understanding of basic Java and BeanShell code. Conduct routine audit support for security assessments. Required Skills SailPoint IdentityIQ Support Experience. Strong communication, presentation and collaboration skills. Direct Customer handling experience is preferred. Problem-Solving Attitude Strong L2 Level Knowledge with some exposure to coding SailPoint IdentityIQ Strong knowledge of Support Processes and Procedures Qualification: Bachelor's degree in Computer Science/Information Technology, or a related field. 2-4 years relevant experience in IAM support (SailPoint). MSP (Managed Services Provider) or Support experience supporting multiple customers infrastructure. Product certification (preferred).