Service Support Executive

Adept Fluidyne

1 - 3 years

3 - 4 Lacs

pune

Posted:3 hours ago| Platform:

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Skills Required

english communication customer support electronics ticket management after sales support after sales service service operations technical services salesforce crm support services

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Customer Support & Communication

Handle inbound customer calls for field service, site calibration, and product support.
Assist customers with Smart Lit SIM card usage, manuals, and connectivity issues.
Coordinate service scheduling and update customers proactively.

2. Field Service Operations

Assign and coordinate site visits for Field Service Engineers (FSEs).
Track site service status and maintain service visit records (MoM).
Support service teams in scheduling on-site calibrations and installations.

3. Documentation & Salesforce

Create and close Salesforce service tickets related to field activities.
Ensure timely uploading of supporting documents (offers, POs, service reports, etc.)

4. Coordination & Follow-up

Follow up on POs, service scheduling, and customer payments.
Track and coordinate field service dispatches and material movements.

5. Calibration Records & Reporting

Maintain detailed records of calibration certificates and service logs (150 per day).
Coordinate with the calibration department to confirm service dates and update customers.

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