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Zeiss Pharmaceuticals
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Service Specialist - VTS

Service Specialist - VTS

Zeiss Pharmaceuticals

2 - 5 years

4 - 7 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

IT services Service contracts Digital media Application support Usage Troubleshooting Continuous improvement Technical support Preventive maintenance Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS success story in India is continuing at a rapid pace.

Further information at ZEISS India .

Purpose of the Job : To handle VTS service requests of assigned territory . Identify oppoutunties to increase service revenues through

Service revenues through Annual maintenance contract .Maintain professional relationships with existing customers to identify areas of improvements and upstream information to VTS function head.

Job Responsibility:

Service Operations:

Responsible for closure of service requests for the assigned territory.
Understand the criticality of the request &maintain timelines for closure as per the protocol
Maintain necessary documentation of service records and strive for excellence in service rendered.

Revenue Generation

To be able co-ordinate with sales team of assigned territory for VTS lead generation follow-ups & Closure
To conduct follow-up calls with install data base to add value on the device usage.
To follow-up on leads generated in the conferences/ Digital Media/ Lab Yatra

AMC (Service contracts)

Encourage customers to bring them into VTS service contracts for the assigned territory.
To conduct preventive maintenance of the VTS devices for the assigned territory
To constantly find ways to upbring service revenues for the assigned territory

Demos/Application Support:

To plan, execute VTS demos for the assigned territory
To maintain records of all VTS demos conducted across India
Existing customers usage to be monitored for bringing the best outcomes from VTS devices

Development:

Follow a culture of continuous improvement and learning
Demonstrate a self-directed and high-performance culture

Education : Bachelors (Any Stream) / Preferably with BE. (Electronics)

Work Experience :

5 years in service of technical support, troubleshooting, and maintenance for diverse range of equipment s.
Proficient in diagnosing and resolving issues, ensuring maximum uptime and customer satisfaction
Other Skills :Customer Care / Service/ Machine Application

Your ZEISS Recruiting Team:

Itishree Pani

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Service Specialist - VTS