Service Sales Engineer (Robotics / Automation)

Job Summary:

Service Sales Engineer

The Service Sales Specialist/Engineer is responsible for driving service-related business by identifying customer needs, proposing tailored service solutions, and maintaining strong client relationships. This role bridges the gap between technical service delivery and commercial sales, ensuring customer satisfaction while achieving revenue targets.

Role & responsibilities

Promote and sell service offerings for spare parts, upgrades, retrofits & field service products 

such as Service level agreements, preventive maintenance, condition based maintenance, Digital services, repair, health checkup, etc.
Understand customer requirements and propose appropriate service solutions. Prepare and deliver technical and commercial proposals. Follow up on leads generated by self, Field Service Engineers and other channels. Maintain and grow relationships with existing customers while identifying new business 

opportunities.
Collaborate with service and technical teams to ensure smooth execution of service contracts. Maintain accurate records of customer interactions, quotations, and sales activities. Work with customers & operations team for timely Revenue & collection. To meet Business KPI for service business (Order Booking, Revenue, Collection, Order GM%) Follow all Organizational guidelines & policies related to business, global guidelines, Risk review processes & environment, health & Safety. Keep up with the company Code of Conduct and maintain Behavioral requirements as per company direction.

Service Sales Process & delivery.

sales strategy.
•Penetrates IB, promotes various upgrades, retrofit and value add solutions to the benefit of the 

customer.
•Understands the establishment of related prices and prepares sales plans, reviews them, and proposes recovery plan(s) when needed. •Regularly updates installed base in ServIS (the approved Service database) with the changes made at site. •Plans and performs the right number of weekly sales visits, reporting them on SFDC. •Reports leads/opportunities, manages and updates pipeline in SFDC. •Sells Service product portfolio to expand ABB footprint in the designated area(s). •Charts out and monitors sales proposals, tenders and follows up proposal statistics. •Prepares ABBs Service offerings based on customer need and in coordination with the local Service Sales Manager. Communicates contract details in accordance with ABB offering and strategy. Manages administrative sales processes.

Volume and profit

sales opportunitiesfor Service products and solutions to penetrate the existing IB/new IBs in the market.

New opportunities

information, identifying, and exploring potential new service portfolios.
•Takes a One ABB approach to leverage other colleagues portfolios.

Customer approach

Challenges & Job requirement:

Knowledge, Skills & Experience needed:

•Candidate should be qualified BE/B. Tech/Diploma in Electrical/Electronics/Mechatronics 

Engineering
•Total experience of 5-8 years •Relevant Experience in Robotics customer Service sales field for 2-3 years. •Service Experience of 2 years in Robot Operation & Maintenance. •Experience of PLC systems, logics, communications, Field Buses and other robotic peripheral 

equipments is an added Advantage.
•Person should be able to work independently. •Ready to adapt new technology changes. •Good basic knowledge of Pneumatic, Hydraulics, Mechanical and Electrical software and 

Hardware.
•Comfortable with Extensive travelling •Good communication skills •Presentation skills •Analytical thinking •Experience from Business Development perspective. •Assertive but not aggressive •Appreciate if have knowledge of SAP and SFDC.

Thanks & Regards

Vijaya Shanthi

BVR People Consulting

If You are Interested for the above position Please share your updated Resume. vijayashanthi@bvrpc.com