Service Representative

Service Representative
Job Overview: - A Circulation Service Representative is responsible for managing agency relationships, ensuring timely subscription renewals, booking new subscriptions, and maintaining compliance within their designated territory. This role involves addressing distribution issues, following up on collections, and ensuring high renewal and subscription rates.
Responsibilities:
1. Agency Visits and Indent Review: Visit agency points daily to review indents and ensure accuracy and timeliness.2. Relationship Building: Address issues such as distribution delays, paper delivery problems, and changes in agency management to maintain strong relationships with agents.3. Subscription Renewals: Renew subscriptions expiring within the next 30 days, aiming for a renewal rate of over 60%.4. New Subscription Bookings: Book new subscriptions as per target, with a goal of 25 copies.5. Implementation: Implement copies promoted by Sales Promoters (SPs) and manage newly booked subscriptions.6. Collections Follow-Up: Regularly follow up with agencies to ensure timely collection of dues. Ensure all outstanding dues are collected promptly.7. Retention Calls: Address complaints from readers received via WhatsApp or Call Centre and provide updates on actions taken.8. ABC Compliance: Collect required documents such as indent change letters, unsold confirmation letters, bill acknowledgments, and payment confirmation letters to ensure compliance with Audit Bureau of Circulations (ABC) standards.9. Review and Adjustment: Review agency deposits and adjust for any shortfalls.10. Agency Initiation: Start new agencies where necessary to expand reach.Qualifications:
 Intermediate/Bachelor Degree in Business Administration, Marketing, or a related field. Fresher /Proven experience in sales, customer service, or business development. Strong relationship-building and problem-solving skills. Ability to manage multiple tasks and meet targets consistently. Excellent communication and interpersonal skills. Knowledge of industry compliance standards (ABC) is a plus

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person