Service Now - Testers

Overview

Responsibilities

• Develop, execute, and maintain test plans, test cases, and test scripts for ServiceNow modules and custom applications.
• Perform functional, regression, system integration, and user acceptance testing (UAT) on ServiceNow solutions.
• Validate workflows, business rules, client scripts, integrations, and configurations.
• Ensure ServiceNow solutions meet functional, performance, and security requirements.
• Work closely with developers, product owners, and business analysts to identify and resolve defects.
• Track, manage, and report defects/issues using standard defect management tools.
• Participate in Agile ceremonies and collaborate with cross-functional teams throughout the development lifecycle.
• Test ServiceNow upgrades and patches, ensuring existing functionality is not impacted.
• Contribute to test automation efforts using appropriate ServiceNow and third-party tools.
• Provide documentation and knowledge transfer related to test processes and results.
  

Requirements

• 2-4 years of experience in software testing, with at least 1-2 years in ServiceNow testing.
• Hands-on experience testing ServiceNow ITSM processes (incident, problem, change, request).
• Familiarity with ServiceNow modules such as ITOM, HRSD, or CSM (preferred).
• Experience in manual and automated testing practices.
• Strong knowledge of SDLC, STLC, and defect management processes.
• Excellent analytical, problem-solving, and communication skills.
  

Preferred Qualifications

• Experience with test automation tools (e.g., Selenium, ATF - Automated Test Framework in ServiceNow).
• Exposure to ServiceNow ATF (Automated Test Framework) for regression testing.
• Understanding of ITIL processes and best practices.
• Experience working in Agile/Scrum environments.
• ServiceNow CSA certification (a plus).