Service Now - Technical Lead

Prodapt Solutions

8 - 13 years

8 - 12 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

technical lead system javascript rest application developer technical leadership web services cad it operations servicenow ui itsm stakeholder management scrum agile service now technical documentation soap

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

ServiceNow Technical Lead to oversee the design, development, and delivery of ServiceNow solutions across the enterprise. This role blends hands-on technical expertise with leadership responsibilities, ensuring that ServiceNow implementations meet business requirements, follow best practices, and align with organizational strategy. The ideal candidate is a strong problem-solver who can mentor technical teams and collaborate with stakeholders to deliver impactful solutions.

Responsibilities

Lead and guide a team of ServiceNow developers and administrators in solution design, development, and delivery.
Act as the primary technical point of contact for ServiceNow projects and initiatives.
Translate business needs and functional requirements into scalable ServiceNow solutions.
Architect, design, and implement ServiceNow modules and applications (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, etc.).
Oversee the development of workflows, business rules, client scripts, UI policies, and integrations.
Ensure adherence to platform governance, security, performance, and best practices.
Collaborate with ServiceNow Architects, Product Owners, and stakeholders to align solutions with business goals.
Provide technical leadership in upgrades, migrations, and platform expansion.
Mentor and coach team members, fostering technical growth and knowledge sharing.

Maintain technical documentation, standards, and reusable solution patterns.

Requirements

Required Qualifications

8+ years of hands-on experience with ServiceNow development and engineering.
Strong knowledge of core ServiceNow modules (ITSM required) and at least one of ITOM, ITAM, HRSD, or CSM.
Expertise in ServiceNow scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
Experience with REST/SOAP APIs, web services, and third-party integrations.
Solid understanding of ITIL/ITSM processes and enterprise IT operations.
Experience managing and mentoring technical teams.
Strong problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
One or more ServiceNow Certified Implementation Specialist (CIS) certifications.
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Technical Architect (CTA) (highly desirable).
Experience with Agile/Scrum methodologies.

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Prodapt Solutions

Software Development

Chennai Tamilnadu

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Service Now - Technical Lead