Service Now Developer / Business Analysis

Luxoft

3 - 6 years

10 - 15 Lacs

mumbai pune chennai

Posted:4 days ago| Platform:

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Skills Required

service now service request servicenow operations incident management service management asset management system design

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project description

Overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog/Service Request

Responsibilities

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
Can break down the requirements, develop and demo the dashboards and reports to end user/clients Work with clients/ end users to understand their tasks and work on them within the SLA
Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade
Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow
Create and maintain system design and operations documentation
Strength in building and maintaining the client relationship
Strong ability to prioritize a multitude of client requests and requirements
Well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements.

Skills

Must have

Develop/administer/customize various modules within ServiceNow
Experienced in working on standalone and multidomain instances
Facilitate Change Advisory Board meetings
Support end-user assistance requests
Process Incident and routine work request (RITM) tickets assigned to department.

Location - pune,mumbai,chennai,Bengaluru

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