Service now 3

Role & responsibilities

Consultant, MC-IT Advisory

About us

KPMG is a leading professional services firm comprising over 200,000 professionals who work together to deliver value in more than 155 countries through in-depth industry insights in Audit, Tax & Advisory. The firm recorded more than USD 28.9 billion in revenues in 2018.

KPMG Global Services (KGS) is a strategic global delivery organization that engages with KPMG member firms to provide innovative, scalable and customized Advisory, Tax and Audit services to more than 50 member firms worldwide. KGS Management Consulting (MC) provides advisory services to member firms on business transformation journeys across various functions Finance, Operations, Procurement, Supply Chain, Sales & Marketing, Human Resources & Information Technology. Some of our priority sectors are Financial Services, Healthcare & Life Sciences, Industrial Manufacturing, Consumer Markets, Telecom, Media & Technology, and Energy & Natural Resources.

The Global Delivery Network (GDN) at KGS MC is looking for dynamic, high-energy and high-performing individuals to be a part of their Powered Enterprise journey. Powered Enterprise is an outcome-driven business transformation solution delivered through a global delivery network capability.

Role Responsibilities:

• The ServiceNow GDN Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
• Always follow best development practices during implementation.
• Support other developers in their work to integrate existing systems with Service Now.
• Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of any ServiceNow module.
• Creating technical design document and writing

Unit test cases.

• Knowledge in Web Technologies (XML, HTML,

JAVA Script, etc.) Will be essential.

• ServiceNow upgrade hands-on.
• Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process.
• Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client.
• Exceptional Interpersonal Skills & Ability to work

Independently and with a team.

Requirement:

• Candidate should have the ability to perform in a dynamically changing environment
• Should have prior working experience in ServiceNow tool
• Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
• Ability to work under pressure and handle crunched timelines
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work

Must-Have Certifications

• Certified System Administrator (Desired)
• ITIL Certifications (desired)
• Other Service-Now Certifications (Preferred)

Experience & Background

• B-Tech/BCA/MCA
• 4.5+ years of IT industry experience.
• Minimum 3 year of implementation/customization experience on ServiceNow
• Experience on Service portal will be an advantage.
• ITIL/ServiceNow
  certifications will be an added advantage.
• Set up standards for quality control; measure and report performance against those standards
• Exposure on Service Now integration protocols with other application/systems

• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Excellent Communication Skills

Preferred candidate profile