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Verve Financial Services logo

Service Manager

3 - 9 years

3 - 9 Lacs

Navi Mumbai, Maharashtra, India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Escalation Management Service Operations KPI/SLA Management Team Handling Client Communication

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Manage client services for GST, IT, ROC, and Trademark processes Handle escalations to ensure customer satisfaction and resolution Monitor and improve team productivity against service SLAs Coordinate cross-functionally for seamless service workflows Key Deliverables: Timely, quality delivery of compliance and legal services Escalation logs and resolution TATs with client feedback reports Weekly team performance and SLA/KPI dashboards Implementation of service improvements and training plans

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Verve Financial Services
Verve Financial Services
www.vervefinancialservices.com

Financial Services

Finance City

50 Employees

28 Jobs

    Key People

  • Jane Doe

    CEO

  • John Smith

    CFO

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