Service Manager

LOOM SOLAR PVT. LTD.

3 years

0 Lacs

faridabad haryana india

Posted:10 hours ago| Platform:

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Skills Required

service network management reports support surveys testing repairing design autocad excel circuit power electrical communication

Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.

Purpose

Provide Customer Service timely
Growth in business by offering delightful customer experience
Build Team and Service Network across India

Responsibilities

Lead and motivate a trained staff to provide quality service to all customers in a timely manner
Serve as the key liaison to sales and management to ensure consistent customer satisfaction
Provide status and service reports to recommend next steps to management
Physical visit on Sites for Service of Products
Handling customer Queries & Provide Technical support on call.
Site Surveys for New Projects Installations
Testing & repairing of Lithium Batteries
Testing & repairing of Solar Inverters PCB
Design circuits with the help of Matlab
Design structure & SLD with the help of Autocad/sketchup
Production & Assembly of Solar Inverters & Lithium Batteries
Ensure Quality check of All Products
Maintain Proper records of service calls on Google sheet/Excel/CRM
PCB Circuit Design
Production & Assembly of Inverters.

Qualifications

Preferred Btech/ITI/Diploma/Graduate/
Good Knowledge of Power Electronics/Electrical/Electronics
Interest to grow career in R&D sector
Great communication skills, fluency in both English & Hindi
An attitude to get things done, willing to work minimum 3 years
Rigorous follow-up and Skills to handle Customer Queries

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