Service Manager - Crushing & Screening Equipment

Location:

Vadodara, Gujarat - (Site North Zone) - As Required.

Department:

Service / Operations / Technical Support

Job Summary:

The Service Manager will be responsible for the overall management of service operations related to Crushing and Screening Equipment. This includes installation, commissioning, maintenance, troubleshooting, and customer support for HEMM (Heavy Earth Moving Machinery) and crushing equipment. The role involves managing service teams, ensuring customer satisfaction, and driving service excellence across assigned regions or projects.

Key Responsibilities:

• Oversee and manage service operations for crushing and screening equipment at client sites.

• Plan and coordinate installation and commissioning activities in collaboration with OEMs and project teams.

• Provide technical support and troubleshooting for mechanical, hydraulic, and electrical issues.

• Develop and implement preventive and corrective maintenance programs.

• Ensure timely resolution of service complaints and minimize equipment downtime.

• Supervise and train service engineers, technicians, and site staff.

• Maintain service records, job reports, and documentation in line with company standards.

• Coordinate with sales, spares, and supply chain teams for parts availability and service logistics.

• Monitor KPIs such as equipment uptime, service quality, and customer feedback.

• Ensure compliance with health, safety, and environmental regulations.

Qualifications & Experience:

Junior Level:

• Diploma / B.E. / B.Tech in Mechanical / Electrical / Mining Engineering.

• 1–3 years of experience in service/maintenance of crushing and screening equipment.

Senior Level:

• Diploma / B.E. / B.Tech in Mechanical / Electrical / Mining Engineering.

• 4–7 years of relevant field service experience.

Service Manager:

• Diploma / B.E. / B.Tech in Mechanical / Electrical / Mining Engineering.

• 8+ years of experience, with at least 3 years in a leadership/service management role.

• Strong team management and client-handling skills.

Key Skills:

• Expertise in crushing and screening equipment (Jaw crushers, Cone crushers, Screens, etc.)

• Knowledge of OEMs like Metso, Sandvik, Powerscreen, Terex, L&T, Propel, Puzzolana, Hailstone, etc.

• Strong diagnostic and troubleshooting abilities.

• Good communication and leadership skills.

• Willingness to travel to remote job sites or mining locations.

Employment Type:

Full-Time / Permanent

Compensation:

Commensurate with experience and industry standards