Service Manager

We are Hiring: Service Manager – DG Industry

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We are looking for an experienced Service Manager who will lead our Field Service Engineers Team and ensure efficient, timely, and customer-focused service operations. The ideal candidate must come from the DG (Diesel Generator) industry with strong technical and leadership skills.

Key Responsibilities:

• Supervise and lead the team of Field Service Engineers across locations.

• Ensure timely installation, commissioning, troubleshooting, and maintenance of DG Sets.

• Monitor service performance, provide technical guidance, and handle escalated issues.

• Maintain AMC/Service contract timelines and customer satisfaction.

• Train and mentor field engineers regularly on product updates and service protocols.

• Coordinate with sales and technical departments for smooth handover post-sales.

• Keep track of spares, service tools, and field reports.

• Ensure adherence to safety and service quality standards.

Key Requirements:

• 5+ years experience in DG set servicing, with at least 1-2 years in a leadership role.

• Strong knowledge of generator components, engines, alternators, and control panels.

• Team handling experience is a must.

• Excellent communication and problem-solving skills.

• Willingness to travel as per requirement.