Service Management

As a Service Management Engineer (L1), your role involves managing incident, problem, and change management lifecycles while adhering to ITIL frameworks. You will utilize ITSM tools like ServiceNow or Jira for efficient workflow management. Your key responsibilities include: - Adhering to ITIL frameworks for Incident, Problem, and Change Management lifecycles. - Utilizing ITSM tools (ServiceNow/Jira) to manage incident, problem, and change workflows. - Leading Root Cause Analysis (RCA) for major incidents and implementing preventive measures. - Communicating effectively with customers and stakeholders, providing timely updates and preparing Major Incident Reports (MIRs). - Facilitating Major Incident Management (MIM) by coordinating resolver groups for swift service restoration within SLAs. No additional company details are provided in the job description. As a Service Management Engineer (L1), your role involves managing incident, problem, and change management lifecycles while adhering to ITIL frameworks. You will utilize ITSM tools like ServiceNow or Jira for efficient workflow management. Your key responsibilities include: - Adhering to ITIL frameworks for Incident, Problem, and Change Management lifecycles. - Utilizing ITSM tools (ServiceNow/Jira) to manage incident, problem, and change workflows. - Leading Root Cause Analysis (RCA) for major incidents and implementing preventive measures. - Communicating effectively with customers and stakeholders, providing timely updates and preparing Major Incident Reports (MIRs). - Facilitating Major Incident Management (MIM) by coordinating resolver groups for swift service restoration within SLAs. No additional company details are provided in the job description.