Service Management

Greetings from TCS Recruitment Team!

TCS is hiring for Service Management

**Walk-in-Drive**

Job Title : Service Management

Location: Bangalore

Experience Range : 4 to 6 years

Date- 08 Nov 25 (Saturday)

Please apply only if you can attend In Person drive at TCS Office on 08 Nov 25 (Saturday).

Skill set

Key Accountabilities or Responsibilities:

• Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans
• Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans
• Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities
• Pro- actively identify operational issue and trends
• Provides appropriate reporting and drive resolution working directly with Service Providers
• Monitors problem management performance metrics and Key Performance Indicators (KPIs)
• Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
• Creating and updating of Problem Records
• Organizing and chairing Problem Investigation and Problem Review Meetings
• Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)