Service Management Senior Analyst

As a Service Management Senior Analyst at Accenture, you will be responsible for managing and resolving customer queries, handling escalations and complaints, and providing the best resolutions to ensure customer satisfaction. You will work within the Customer Support vertical, focusing on closing faults and complaints within SLAs. A key part of your role will involve preparing management reports and analysis, both recurring and ad-hoc, utilizing your skills in Excel and MIS reporting. You will play a crucial role in tracking business performance through data and insights while actively managing employee behaviors. Your responsibilities will also include supporting coordination and documentation for board and committee activities, managing governance meetings, and acting as a liaison between senior stakeholders and the Bangalore team to ensure effective communication. Additionally, you will maintain and report governance-related data using Jira tracking systems. In this role, you will be required to analyze and solve increasingly complex problems, with interactions primarily with peers within Accenture. While you may have some interaction with clients and Accenture management, you will be given minimal instruction on daily tasks and a moderate level of instruction on new assignments. Your decisions will impact your own work and potentially the work of others. You will be functioning as an individual contributor and may oversee a small work effort or team. Please note that this role may require you to work in rotational shifts. If you have a background in Program Project Management, Analysis and Reporting, Business Intelligence (BI) Reporting Tools, and possess skills such as adaptability, problem-solving, collaboration, and strong written and verbal communication, you could be the ideal candidate for this position. Join Accenture, a global professional services company with expertise in digital, cloud, and security, and be part of a team dedicated to delivering value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com to learn more about us.,