Service Management Senior Analyst

About Us:

Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. As a trusted partner, Bureau Veritas offers innovative solutions that go beyond simple compliance with regulations and standards, reducing risk, improving performance and promoting sustainable development.

Designation: Service Management Senior Analyst

Exp: 5 to 10 Years

Location: Noida, Sector 135

Hybrid: 3 days in a Week (Mandatory)

Shifts: Rotational

On-Call Support: Required

Technical Requirement:

Problem Management

• Improving the quality of IT services:

  Repeat incidents frustrate staff and customers. This affects the businesss bottom line by increasing costs, decreasing staff productivity, and decreasing customer satisfaction and retention. A proactive problem manager can minimize these impacts by preventing repeat incidents, thus improving the quality and reliability of IT services.

• Managing organizational risks:

  The problem manager is responsible for understanding any potential technical issues the company may encounter. They assess the likelihood of these problems occurring and any impact they might have to understand the overall risk exposure and develop an appropriate set of remediation plans.

• Allocating resources to fix problems:

  Problem managers assemble teams to respond to problems, often looping in people from both business and technical disciplines. Problem managers are responsible for understanding the skill sets of subject-matter experts, assessing their workloads, and appropriately assigning problem-solving tasks to ensure efficient resource allocation. 

• Ensuring continuous improvement:

  Continuous improvement is an important goal of ITSM efforts. Problem management is the only ITIL process that provides specific tools for continuous improvement by identifying actual or potential failures and transforming these into opportunities for improvement.

Additional Requisites:

• Exposure to Change, Incident and Release Management

• SIAM Awareness is must as this profile needs interaction and managing supplier/s
• Service Assurance & Process Governance
• Work on the KPIs for improvement
• Review SLAs

SOFT SKILL:

• Strong understanding of the organizations goals and objectives.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Strong English communication and presentation skills

BEHAVIOURAL COMPETENCIES:

• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Highly self-motivated and directed, with keen attention to detail
• Additional working hours as required.
• Some travel may be required.