Job
Description
Designation: Service Head Job Location: North Region- South Region - West Region - East Region Qualification: B.E/B.Tech in Electrical or Mechanical, Diploma (Engineering), MBA/PGDM preferred. Industry Preference: Candidates from the woodworking, CNC machinery, or capital equipment industry will be preferred. About Woodtech Consultants Private Limited Woodtech Consultants Pvt. Ltd. is a pioneering consultancy and service provider in the woodworking sector, operating since 2001. With a strong presence across India, Asia, and Africa, we offer comprehensive turnkey project solutions, high-precision machinery, training, and dedicated after-sales support. Our state-of-the-art demo center in Bangalore features over 35 advanced machines, supported by a robust infrastructure for stocking and distributing imported equipment. Our reputation is built on technical strength, prompt service, and a commitment to customer success. Job Description Service Head Key Responsibilities: Leadership & Strategy Lead and manage the national Service Operations team across all listed locations. Define and implement service strategies focused on customer satisfaction, operational excellence, and profitability. Supervise regional service teams and foster a performance-driven culture. Coordinate with management on planning, process improvement, and cross-departmental collaboration. Operational Oversight Monitor installation, commissioning, and training of CNC and other woodworking machines. Ensure timely and high-quality after-sales service. Oversee preventive maintenance, troubleshooting, and service call resolutions. Track field performance metrics and improve service TAT (Turnaround Time). Client & Technical Support Address escalated service concerns and provide expert-level solutions. Ensure coordination with the Spares Team for availability and timely delivery of parts. Lead initiatives to train customers on operations, applications, and machine upkeep. Financial Management Manage service billing, payment follow-ups, and cost control measures. Drive operational efficiency and optimize resource utilization within the department. Desired Candidate Profile: Experience: Minimum 810 years of experience in service management, preferably in woodworking, CNC machinery, or capital equipment industries. Skills: Excellent leadership and team management abilities Strong communication skills in English and at least one regional language Analytical thinker with strong decision-making and planning skills Proven track record in handling technical service escalations and leading multi-location teams Ability to handle high-pressure situations and multitask efficiently Job Benefits & Perks: Competitive Salary Performance-Based Incentives and Bonuses Opportunity to travel across domestic and international locations Career progression in a rapidly growing and technically advanced organization
