Service Manager / SPOC (Woodtech Machines)

Job Title: Service Manager / SPOC (Woodtech Machines)

Company:

Experience:

About Us

innovation, service excellence, and collaboration

We are looking for immediate joiners (within 30 days). Candidates with a strong background in Wood Machinery / CNC Woodworking Machines are mandatory.

Job Locations (Openings 1 per Region)

North India

Roles & Responsibilities

• Act as the

  Single Point of Contact (SPOC)

  for customers and Managed Service Engineers (MSEs), ensuring service commitments are delivered on time.
• Understand

  customer needs & business goals

  , ensuring Woodtech’s services create measurable value.
• Manage

  daily service allocation & project handling

  , ensuring engineers are deployed effectively and tasks are closed as per schedule.
• Monitor

  Service Level Objectives (SLOs)

  and take immediate action on risks/delays by escalating or raising

  RED FLAG alerts

  .
• Coordinate with

  cross-functional teams

  (Spares, Servicing, Billing, Collections) for smooth project execution.
• Provide

  technical guidance & mentorship

  to service engineers on machinery installation, commissioning & troubleshooting.
• Build a

  learning culture

  by updating engineers on new machinery features, customer-handling skills & best practices.
• Identify

  skill gaps

  within the service team and arrange structured training sessions, refresher workshops, or OEM-led knowledge transfers.
• Support

  demo & showroom activities

  , including trials and machine performance demonstrations.
• Maintain

  transparent customer communication

  during service updates, escalations, and project progress.
• Ensure compliance with

  company policies, warranty terms, AMC agreements, and service documentation standards

  .
• Prepare accurate

  service reports

  (daily, weekly, monthly) capturing project updates, open issues & customer feedback.

Skills & Competencies

• Customer-Centric Mindset

  – Putting customer satisfaction first.

• Hands-On Execution

  – Managing field operations & daily service tasks.

• Analytical Thinking

  – Studying service data, identifying issues & suggesting improvements.

• Problem-Solving & Escalation Management

  – Quick & effective decision-making.

• Collaboration & Teamwork

  – Working across departments for seamless service delivery.

• Strong Communication Skills

  – Both written & verbal.

• Adaptability

  – Handling multiple priorities in a fast-paced environment.

• Technical Knowledge

  – CNC machinery, Microsoft Windows, Office 365, and service management systems (e.g., Growsmart).

• Innovation-Oriented

  – Passion for adopting new technologies & driving service excellence.

Woodtech Culture Fit:

Kindly Drop your CV to hr@woodtech.in