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Kotak Life Insurance
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Service Excellence Specialist

Service Excellence Specialist

Kotak Life Insurance

5 - 7 years

7 - 9 Lacs

mumbai

Posted:2 days ago| Platform:

Apply

Skills Required

service excellence security management relationship management mis legal documentation wholesale banking lawyer activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role

Handling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables.

Issuance of sanction letter as per the terms and conditions of Sanction.

Issuance of security documents as per the terms of sanction.

Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorizations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution. #Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR

Ensuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any

Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents. Handling Limit Loading in Banks systems. Updation and Management of Security/Collateral

Creation of security as approved and getting the security perfected in coordination with client / other banks.

Visiting clients office for execution of documents wrt Credit facilities sanctioned. Attending consortium meetings for document execution. #Discussing with clients on negotiation in documents and seeking approval thereof. Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders

Ensuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents.

Tracking of documents for receipt; deferral; expiry etc. through systems

Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals. Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents.

With Business Teams, Legal; Credit; RMs; CPC, Audit, Service Providers etc. for timely and quality deliverables by resolution of issues/ answering queries

Maintaining necessary MIS for reporting purposes.

Ensuring completion of projects allocated within the timeframe

Handling of RBI/Internal/Statutory/Concurrent Audit requirements.

Handling Closure of limits and release of securities and issuance of No Dues Certificate

Job Requirements

Relevant experience in handling legal documents / service relationship.

CA/MBA with 5-7 years of experience

Ability to Influence/relationship Management Skills.

Analytical and financial skills

Strong communication.

Eye For detail.

Application

KMBL Employees: to apply.

Step 1: Remove the default location.

Step 2: Enter the Job Code and search.

For other Kotak Group Companies: Please send in your application to lekhram.vishwakarma@kotak.com

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Service Excellence Specialist