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Service Engineer

Service Engineer

Unicorn Infosolutions

0 - 1 years

1 - 2 Lacs

Ahmedabad Vadodara

Posted:1 month ago| Platform:

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Skills Required

Software Troubleshooting Customer Service Hardware Support Ios / Android Service Engineer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues of any apple product. Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports 1.1 KRAs : - Customer Support - Customer Handling - QueryResolution - Technical Support Key Account Management. Desired Profile: Should have excellent communication and presentation skills. Ability to understand customer queries.

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Unicorn Infosolutions

www.unicorn-infosolutions.com

Information Technology

Innovative City

250 Employees

12 Jobs

Key People

John Doe

CEO
Jane Smith

CTO

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