Job
Description
Customer Engagement & Consultation: Greet customers with a friendly and professional demeanor, providing an exceptional experience from entry to exit. Understand customer needs and provide personalized recommendations on Apple products and services, such as iPhones, MacBooks, Apple Watches, and accessories. Assist customers in setting up their new devices, transferring data, and providing basic troubleshooting guidance. • Product Knowledge & Sales: Stay up to date with the latest Apple products, features, and software updates. Engage customers with demonstrations of Apple products, showcasing their unique features and capabilities. Achieve and exceed sales targets by offering tailored solutions and upselling Apple products, services (e.g., AppleCare, iCloud, Apple Music), and accessories. • Customer Education & Support: Educate customers on Apple services, including iCloud, Apple Music, and AppleCare protection plans. Provide hands-on demonstrations to customers and ensure they are comfortable using their new Apple devices. Answer any questions about product functionality, features, and benefits to ensure customers make informed purchasing decisions. • In-Store Experience: Maintain a clean, organized, and inviting store environment. Assist with visual merchandising to ensure that products are displayed according to Apples standards. Participate in promotional events and seasonal campaigns to enhance the store’s customer engagement and drive sales. • Team Collaboration & Performance: Collaborate with fellow team members to ensure the store runs smoothly and efficiently. Share knowledge and expertise with colleagues to support team growth and enhance the customer experience. Actively participate in team meetings, training sessions, and product knowledge workshops. • Customer Follow-Up & Relationship Building: Build lasting relationships with customers through follow-up calls, emails, or store visits to ensure satisfaction and repeat business. Assist with troubleshooting customer concerns, resolving issues with products, or facilitating exchanges or returns as necessary.Role & responsibilities
