Job
Description
The Service Engineer is responsible for performing routine maintenance, troubleshooting, and repairs on products, ensuring optimal performance and minimal downtime for customers, working under a controlled service center environment or LAB environment. The role provides prompt technical support, fostering strong customer relationships and satisfaction. The role works under direct supervision, and adheres to operational policies, documenting activities meticulously to track service history and identify recurring issues. The role conducts thorough diagnostics using technical manuals and tools, submits detailed service reports, and participates in training sessions to enhance skills and support capabilities. Job Responsibilities: Performs routine maintenance, troubleshooting, and repairs on products, ensuring all tasks are completed accurately and efficiently to maintain optimal product performance and reduce downtime for customers. Provides technical support and guidance to customers by responding to inquiries and resolving technical issues promptly, which helps to ensure high levels of customer (internal R&D engineers) satisfaction. Learns to use and effectively apply professional concepts, developing a foundational understanding of relevant principles and practices that contribute to professional growth. Works meticulously under direct supervision and established processes, ensuring adherence to operational policies to maintain consistency and high standards of work output. Documents all maintenance and repair activities in detail, maintaining accurate records to track service history and assist in identifying recurring issues that may require further investigation or action. Follows all safety protocols and guidelines during maintenance and repair activities to ensure personal and customer safety, while also complying with regulatory standards to minimize risk and liability. Conducts thorough diagnostics and testing on malfunctioning products, utilizing technical manuals and specialized tools to identify root causes and resolve issues efficiently, minimizing disruptions to customer operations. Participates in ongoing training and development opportunities to enhance technical skills, product knowledge, and service capabilities, enabling a higher level of support for customers and improving career progression. Prepares and submits detailed service reports, ensuring all relevant information about maintenance activities, repairs performed, and parts used is accurately recorded and communicated to the appropriate internal stakeholders. Identifies and suggests opportunities for process improvements within the bench service team, contributing to the enhancement of service quality and efficiency while promoting a culture of continuous improvement throughout the organization. Responsible to order spare parts through SPS, required for repair and or preventive maintenance of the devices Develop QMS work instructions, checklists and follow them, to have records of evidence of the activity completed as per QMS plans and work instructions Trouble shoot any issues in the devices and repair to a reusable condition Should be able to support for soldering, if any requirement arises Familiar with GEP smart or Ariba tool for raising Purchase Requisitions. Good communication and documentation skills Familiar with GEP smart or Ariba tool for raising Purchase Requisitions. you're the right fit if: (4 x bullets max) Minimum 2 years of experience in the service and preventive maintenance of Medical devices Skills - Troubleshooting Escalation Management Documentation & Reporting Continuous Improvement Product Repair & Maintenance IT Networking Regulatory Requirements Engineering Fundamentals btaining quotations, raising PR s MS office for documents SAP for maintaining engineering documentation Diploma/Graduation in Mechanical Engineering Good Communication skill
