Service Engineer

Job Title: Field Service Engineer – ISP / Telecom

Department: Field Operations / Technical Support Job Location: On-site – Assigned Region Reporting To: Regional Service Manager / Field Operations Lead Employment Type: Full-Time

Job Overview:

We are seeking a proactive and technically capable Field Service Engineer to support our ISP (Internet Service Provider) / Telecom field operations. The role focuses on the on-site delivery of technical services, including installation, maintenance, troubleshooting, and customer support for broadband and network infrastructure.

Key Responsibilities:

• Carry out on-site installation of internet services, routers, modems, fiber ONT/ONU devices, and other telecom equipment.
• Diagnose and resolve technical faults in broadband, leased line, or fiber connectivity at customer premises.
• Perform fiber splicing, signal testing, and basic network configuration for enterprise and home users.
• Coordinate with backend NOC (Network Operations Center) to resolve escalated field issues and ensure service uptime.
• Document service calls, installations, fault resolutions, and customer sign-offs daily.
• Conduct preventive maintenance checks and audits of field assets and junction boxes (FDPs, OFC routes).
• Educate end-users on device handling, safety, and simple troubleshooting techniques.
• Adhere to SLA timelines for fault resolution and installation, maintaining customer satisfaction.
• Maintain inventory of field tools, consumables, and ensure proper handling of company assets.

Candidate Requirements:

• Qualification: 10th /+2/ ITI / Diploma / B.E. / B.Tech in Electronics, Telecommunications, or related stream.
• Experience: 0–3 years in field service roles in ISP/telecom sector preferred.
• Hands-on experience in using tools like OTDR, splicing machines, and signal testers (preferred).
• Strong interpersonal and problem-solving skills.
• Must possess a two-wheeler and a valid driving license.
• Willingness to travel locally and work on rotational shifts/weekends if required.

Key Skills:

• Fiber & Wireless Installation
• LAN/WAN Troubleshooting
• Router & Modem Configuration
• Customer Service Orientation
• Time Management
• Field Reporting & Documentation

Benefits Offered:

• Fixed Salary + Travel Allowance + Incentives
• Career Growth in ISP & Telecom Field

Job Types: Full-time, Fresher, Walk-In

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Field service: 1 year (Preferred)

Language:

• Tamil (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person