Service Engineer

Job Description

Job Title: Service Engineer Experience Required: 5-10 Years Qualification: Graduate ( Mechanical & Electrical Engineering) Location: Mumbai Languages Known: Hindi, English, Marathi Responsibilities for Service Engineers Installation & Commissioning: Ensure proper installation and setup of testing instruments at customer sites, followed by functionality verification. Customer Training: Train clients on the correct operation, maintenance, and troubleshooting of lab instruments. Preventive & Breakdown Maintenance: Conduct scheduled maintenance and timely repairs to minimize downtime and enhance instrument performance. Technical Support & Troubleshooting: Provide on-site and remote assistance for resolving technical issues faced by customers. Calibration & Quality Assurance: Perform calibration and validation of testing instruments to ensure compliance with industry standards. Customer Query Resolution: Address technical concerns and provide quick, effective solutions to customer inquiries. Spare Parts Management: Ensure the availability and timely replacement of critical spare parts to avoid service delays. Service Documentation & Reporting: Maintain accurate records of service visits, complaints, repairs, and customer feedback. Adherence to Safety & Compliance: Follow safety protocols and industry guidelines while handling equipment and servicing instruments. Collaboration with Internal Teams: Work closely with sales, production, and R&D teams to provide product improvement feedback and enhance service efficiency Customer Site Visits (Bike required): Regularly visit customer locations for installation, service, and support.