Service Engineer

As a Technical Support Engineer at CleanTek India, your main responsibilities will include diagnosing technical issues reported by customers through various channels such as phone, email, or ticketing systems. You will provide remote troubleshooting and guidance to effectively resolve these issues in a timely manner. Additionally, you will be responsible for scheduling and coordinating service visits and appointments with customers to ensure efficient use of time and resources. You will also perform equipment installations, upgrades, and preventive maintenance activities according to manufacturer specifications and service agreements. After conducting repairs or installations, you will thoroughly test equipment functionality and performance to ensure compliance with quality standards and safety regulations. In addition, you will provide training and technical assistance to customers and end users on equipment operation, maintenance procedures, and troubleshooting techniques. It is essential to communicate effectively with customers, explaining technical concepts and solutions clearly and concisely. You should escalate complex or unresolved issues to senior engineers or management for further investigation and resolution. It is also crucial to stay updated on product developments, technical advancements, and industry trends to maintain expertise and provide proactive support. CleanTek India is a leading manufacturer and supplier of industrial cleaning equipment and systems. We are dedicated to providing innovative and sustainable solutions to our clients, with a team committed to delivering high-quality products and exceptional service.,