Sales Engineer

Job Description

Understand our product/service’s technical features, functionalities and benefits. Study customer needs, pain points and business challenges and create a customised sales proposal with the sales team. Conduct product demonstrations to showcase key features and functionalities and address technical questions and concerns from customers. Provide pre-sales support by answering technical inquiries and participating in sales meetings. Liaise with the engineering or technical team to address technical concerns or requirements. Develop and deliver technical documentation, including user manuals, technical specifications and product training sessions. Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions. Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service. Give active feedback and insights from the market to the product development and marketing team. Participate in sales meetings, trade shows and industry events to promote our products or services. Stay updated on industry trends, market dynamics and competitor offerings. Required skills and qualificationsBA bachelor’s degree in engineering, computer science or a related field. 2+ years of experience as a sales engineer or in a similar technical sales role. Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences. Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries. Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams. Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions. Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth. Ability to work independently and collaboratively within a team. Willingness to travel as required. Preferred skills and qualificationsKnowledge of the Indian market and customer preferences. Familiarity with CRM and sales management tools. Experience creating technical content, such as whitepapers or technical blog posts. Strong negotiation and persuasion skills. Language proficiency in multiple languages to cater to a diverse customer base. Experience working with cross-functional teams, including product development and marketing.