Service Engineer / Admin

Job Summary:

If you are a passionate Customer Service professional, Emerson has an exciting role for you! We are looking for a Service Engineer/Admin to work for our Pressure Management Business unit. This role will aim to provide excellent customer experience through timely and accurate service solutions.

We value autonomy, self-reliance, fast movers, a passion for robust and maintainable tests, and above all, a Customer Focus mindset.

In this Role, Your Responsibilities Will Be:

• Support LCS leader and ISE for KOB3 offers (Budgetary/Firm), as per customer requirements
• Ensure Order entry for KB3 orders in system within 24 hours with internal co-ordination, if the order is technically and commercially clear. If required, checking with customer/Sales for getting amendments/Query reply etc.
• Ensuring all the details from customers for the accurate ordering is available and sending order to SOM for order booking.
• Various customer portal processes must be completed prior to Service / Spares order entry.
• Check Spare/Service order status with internal SOM/materials team and ensure to have clear communication to client on the order status.
• Statutory docs arrangement from respective dept and send to client as per their requirement for Spare/service order.
• Generating Service Request (SR) in service portal for product complaint from client /issues on site informed by service engineer. Collecting all required details from service team and follow-up for the closure of the site complaint with Quality Team/AP Product marketing team/ other factory teams.
• Ensure Service Invoice internal process, service invoice generation in client portal and submission of Invoice must be completed timely to client.
• Deputation of service engineers as per service complaint received from client a.nd as per service AMC contract.
• Maintain customer complaint document, database folder with photographs, communication, documents if any on MS teams.
• Maintain regulator install base with the help of PMO/Service team and update every quarter.

Make record for service revenue region wise quarterly

Who You Are:

You quickly and decisively act in constantly evolving, unexpected situations. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight; puts in extra effort to meet deadlines. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You observe situational and group dynamics and select best-fit approach.

For This Role, You Will Need:

• Experience in handling Regulators/ control valves/ Regulators Erection & commissioning will be an added advantage.

• Excellent verbal and written communication skills.

• Ability to work well in a team environment.

• High level of Integrity & Trust

• Customer Focus Mindset

• Knowledge of Site Safety Practices

• Ensure Accountability

• Situational Adaptability

• Strong Problem-solving skills

• Effective change management skills

• Clear written and verbal communication skills

Preferred Qualifications that Set You Apart:

• 2 - 6 years of experience in Mech/Inst. Engineering and service

• Bachelor’s Diploma/ Degree in Engineering.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.