Service Engineer

0 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Group Company Primary Responsibilities Strategic and planning Support HOD-Service in execution of aftermarket strategy and increasing CES. Functional Core To receive, respond quickly and attend to customer complaints in a more systematic and professional manner. To enter AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe. Installation of new machines as per estimated schedule Machine testing & validation as per given protocol (IQ/OQ/PLC Validation etc.) To conduct customer training programs at customer site. To generate spare business and AMC business Execute the upgradation activities at customer place on time. Submitting MIS activities for the month. Offers feedback on product development, features and functions. Internal process Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform. Integrate customer feedback with our existing business process and contribution in CAPA Help in getting competitor information on products, markets, etc. People development Cross Knowledge sharing with internal team members. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Key Result Areas Prompt customer services to achieve high customer satisfaction Meet aftermarket revenue targets for the business growth. Enhance customer engagement & create business opportunities. Key Interfaces Improve CES in for respective installations Spares and service business Optimize man-days for the service execution Competencies Show more Show less

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