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Service Development Head

Service Development Head

Msi Services

16 - 26 years

50 - 65 Lacs

Bengaluru

Posted:20 hours ago| Platform:

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Skills Required

Supply Chain Operations Shared Services BPO Procurement Global Operations GCC Inventory Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India.

Job Summary:

Qualifications & Experience

15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles.
Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT.
Proven experience in building, scaling, and transforming shared services or global capability centers.
Experience in stakeholder management, preferably with US-based teams and leaders.
Strong business acumen with an ability to influence and drive results across geographies.
Excellent leadership, communication, and conflict resolution skills.
Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred.

Preferred Attributes:

Experience managing teams across multiple shifts, including night operations.
Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools).
Demonstrated ability to operate at both strategic and tactical levels.
High resilience, problem-solving ability, and decisiveness in ambiguous environments.
US visa and travel history to US / CAN or other GCCs in Europe

If you are interested, Please share your resume to 'akhil.k@msisurfaces.com'

Thanks & Regards

Akhil K

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