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Tata Consultancy Services
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Service Desk Solution Architect

Service Desk Solution Architect

Tata Consultancy Services

15 - 20 years

12 - 16 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

solution architect enterprise architecture automation enterprise systems architecture servicenow knowledge management itsm ai monitoring tools itsm tools design solution architecture itsm platforms ml

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Desk Solution Architect
Job Description

Location:
PAN India

Experience Range:
15+ years

Job Responsibilities

Solution Architecture & Design
- Design and document service desk architectures, including workflows, integrations, and data models.
- Define technical standards and ensure alignment with enterprise architecture.
- Evaluate and recommend ITSM tools and technologies (e.g., ServiceNow, BMC Remedy, Freshservice).

Platform Expertise
- Lead the configuration and customization of ITSM platforms.
- Design and implement modules such as Incident, Request, Problem, Change, and Knowledge Management.
- Integrate service desk systems with monitoring tools, CMDB, identity providers, and other enterprise systems.

Innovation & Optimization
- Identify opportunities for automation, AI/ML integration, and self-service enhancements.

Additional Details

Location:
Mumbai

Job Function:
Technology

Role:
Consultant

Desired Skills:
Service Desk

Qualifications

Bachelor of Engineering

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